topic Re: Sim puk in Get Support

Sim puk

Joohn001 — Wed, 30 Nov 2022 21:05:48 GMT

Puk for my sim card needed

Re: Sim puk

Outdoorsman — Wed, 30 Nov 2022 21:09:57 GMT

@Joohn001 hi there are different types of puk what is the message you are seeing? are you new to public?

Re: Sim puk

softech — Sun, 02 Jul 2023 01:03:01 GMT

@Joohn001

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
Or message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(Sorry, for this particular issue, PM support would not be able to help)

Re: Sim puk

walker1 — Wed, 30 Nov 2022 21:12:05 GMT

@Joohn001 You'll have to get that from a PM CSA.. Contact them by either sending a private message to CS_Agent

or use the Chatbot Simon to get a service ticket for help with that.

Re: Sim puk

Joohn001 — Wed, 30 Nov 2022 21:12:32 GMT

Im am not new i amnlocked out it is telling men sim lockednpleas contact carier for puk code