topic Re: How do i change the email on my account? in Get Support

How do i change the email on my account?

FamilyLifePsyc1 — Wed, 30 Nov 2022 17:50:52 GMT

It won't let me change my email in my account - profile

Re: How do i change the email on my account?

walker1 — Wed, 30 Nov 2022 17:51:47 GMT

@FamilyLifePsyc1 You'll have to get a CSA to change that for you.

Re: How do i change the email on my account?

hTideGnow — Wed, 30 Nov 2022 17:54:51 GMT

HI @FamilyLifePsyc1

Yes, for email on My Account, you cannot change it yourself, please open ticket with CS agent and they will have to change it for you

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do i change the email on my account?

Yummy — Wed, 30 Nov 2022 18:03:36 GMT

You have to contact agent to do that for you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: How do i change the email on my account?

hycm53 — Wed, 30 Nov 2022 18:06:52 GMT

@FamilyLifePsyc1 wrote:
It won't let me change my email in my account - profile

You can't change your email in your account. You can ask PM customer service to change email for you.