topic Re: OK what going on withe the Black Friday deal? in Get Support

OK what going on withe the Black Friday deal?

bharris — Wed, 30 Nov 2022 17:50:38 GMT

I am an existing pay as you go customer. I applied the promo code to get the 20gb for $35 for 15 months to switch to a monthly plan on renewal. It accepted the promo code without any issues but the discount does not show up in the total on renewal. Should I cancel it ???? please help @CS_Agent @J_PM

Re: OK what going on withe the Black Friday deal?

Meow — Wed, 30 Nov 2022 15:09:01 GMT

As per promo offer, this is for new customers only.

Some existing customers claim they were able to get this offer changing plan NOW but as per offer condition (read small print **) it is for NEW customers only.

Re: OK what going on withe the Black Friday deal?

bharris — Wed, 30 Nov 2022 15:12:40 GMT

The promo code applied successfully. This should provide lots of complaints at https://www.ccts-cprst.ca/

Re: OK what going on withe the Black Friday deal?

walker1 — Wed, 30 Nov 2022 15:17:49 GMT

Sorry, but Public Mobile doesn't have pay as you go plans. You might want to check out the two previous threads on this topic. It's been discussed already extensively.

But, yes you should send a private message to CS_Agent and express your concerns about your specific situation.

Re: OK what going on withe the Black Friday deal?

brettster99 — Wed, 30 Nov 2022 15:23:00 GMT

Yes, but if PM screws up this badly. Then they should honour it. And if they don’t the CCTS will get involved when I submit a complaint. And prior precedent on these type of issues have heavily favoured consumers

Re: OK what going on withe the Black Friday deal?

brettster99 — Wed, 30 Nov 2022 15:24:02 GMT

This site has issues where it basically uses old webpage data. Trying logging in with incognito mode to see if that’s the issue.

Re: OK what going on withe the Black Friday deal?

bharris — Wed, 30 Nov 2022 15:24:25 GMT

I pay in advance for 3 months. Not on a monthly plan

Re: OK what going on withe the Black Friday deal?

bharris — Wed, 30 Nov 2022 15:27:13 GMT

Looks like this was successfully applied to an existing customer🤔

Re: OK what going on withe the Black Friday deal?

walker1 — Wed, 30 Nov 2022 15:33:26 GMT

It still doesn't matter, PM is not a pay as you go service.

Why are posting your referral code in your OP? You might want to edit your post and remove it.

Re: OK what going on withe the Black Friday deal?

darlicious — Wed, 30 Nov 2022 15:33:11 GMT

@bharris

Can you please remove the screenshot containing your referral code and delete it from your image library before you run afoul of the community terms of service? Please and thank you.

Re: OK what going on withe the Black Friday deal?

darlicious — Wed, 30 Nov 2022 15:39:30 GMT

@bharris

The discount won't show until your plan is about to change and works for immediate plan changes but it's YMMV when it comes to scheduled plan changes. Leave it for now you have plenty of time until your next renewal to see how this plays out. If you cancel it then you just out.....of luck?

Re: OK what going on withe the Black Friday deal?

brettster99 — Wed, 30 Nov 2022 15:43:51 GMT

Yeah, @bharris listen to @darlicious as the deal is no longer available so if you cancel now you WILL NOT BE ABLE TO GET IT again. So it’s better just to wait and see

Re: OK what going on withe the Black Friday deal?

nosha — Wed, 30 Nov 2022 16:16:58 GMT

Why they have to make it small print? PM hasn't handled this sale well at all. Blame the loyal customers I guess.

Re: OK what going on withe the Black Friday deal?

brettster99 — Wed, 30 Nov 2022 16:21:22 GMT

All telecom companies hide behind small print. Doesn’t excuse PM (Telus). And they have thrown loyal customers under the bus permanently. So I have no sympathy and will take whatever advantage I can of promos no matter what. The telecoms have screwed js for so long, it’s the consumers turn to screw them

Re: OK what going on withe the Black Friday deal?

darlicious — Wed, 30 Nov 2022 16:30:23 GMT

@nosha

I can agree with that with promos overlapping one another with some for new activations only some for both, some on the website plans page, some in self serve and the activation portal, some changed to include existing customers. So is it any wonder that after all of this and existing customers recieving the promotion with an immediate plan change that one would expect it to also be applied on a scheduled plan change? Especially if you read this help article?

https://www.publicmobile.ca/en/bc/get-help/articles/apply-a-promo-when-changing-your-plan

Re: OK what going on withe the Black Friday deal?

bharris — Wed, 30 Nov 2022 17:05:35 GMT

It is very clear on this page, which is only for plan changes for existing customers, that the promo was accepted.

Re: OK what going on withe the Black Friday deal?

Meow — Wed, 30 Nov 2022 17:15:58 GMT

@bharris wrote:
It is very clear on this page, which is only for plan changes for existing customers, that the promo was accepted.

If it worked for you - great for you! Take advantage of that very nice offer.

There is no point of arguing who is right and who is wrong. Officially - new customers only. Unofficially - if somebody can switch to this promo plan/offer - great for them.

Re: OK what going on withe the Black Friday deal?

darlicious — Wed, 30 Nov 2022 17:37:17 GMT

@bharris

I agree and the help article indicates that as well. Use public mobile's own words to insist on the promo being applied if it isn't done automatically.

Edit:

Thanks for removing the other screenshot but editing your original post needs to be done as well....sooner rather than later....

Re: OK what going on withe the Black Friday deal?

gpixel — Wed, 30 Nov 2022 19:41:19 GMT

Re: OK what going on withe the Black Friday deal?

bharris — Wed, 30 Nov 2022 18:48:56 GMT

I made the plan change now (it worked), thanks everyone for the help. CS won't let you do it on a renewal.