topic Charged multiple times in Get Support

Charged multiple times

swusteve — Wed, 30 Nov 2022 17:21:06 GMT

I got 3 lines from public mobile on Monday, was charged 6 times!! Any idea why? How do I get my money back?

Re: Charged multiple times

Outdoorsman — Wed, 30 Nov 2022 17:23:44 GMT

@swusteve hi are some of the charges pending? check your cc to double check,if not

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Charged multiple times

walker1 — Wed, 30 Nov 2022 17:25:53 GMT

@swusteve You probably tried to do your activation a few too many times.

To get help with that either use the Chat Bot Simon to get a service ticket or send a private message to CS_Agent

Re: Charged multiple times

JK8 — Wed, 30 Nov 2022 17:33:17 GMT

@swusteve

Log into self service on those accounts and see if the money is sitting in Available Funds. If yes, just leave it there and it will be used on future renewals.

Re: Charged multiple times

Meow — Wed, 30 Nov 2022 17:35:08 GMT

Did you ever experienced any page errors or similar issues during activation of those 3 numbers?

You might be charged multiple times if you got an error during payment and then tried to pay again.

Get screenshots of your card ready, check your transactions on PM account and contact agent for refund. Do not dispute charges with your bank and do not ask for chargeback.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here