topic Re: Autopay in Get Support

Autopay

graceliuqy — Sat, 07 May 2022 03:42:58 GMT

The sales told me if I set up autopay, I would get $2 CAD off every month. But, I haven't gotten it since I transferred my previous carrier to Public Mobile on March 7th, 2022. After that, I went to the sales again, he told me I would get the complimentary offer from the second month. Now I paid the 3rd cycle under the autopay option. Still, no $2 CAD off there. So, you changed your rewards policies, or the sales lied to me?

Looking forward to your reply.

Re: Autopay

computergeek541 — Sat, 07 May 2022 03:44:56 GMT

@graceliuqy wrote:
The sales told me if I set up autopay, I would get $2 CAD off every month. But, I haven't gotten it since I transferred my previous carrier to Public Mobile on March 7th, 2022. After that, I went to the sales again, he told me I would get the complimentary offer from the second month. Now I paid the 3rd cycle under the autopay option. Still, no $2 CAD off there. So, you changed your rewards policies, or the sales lied to me?
Looking forward to your reply.

Sorry, but customers who opened a Public Mobile account on or after January 25, 20022 don't receive any discount for using authorized payments (autopay).

Re: Autopay

softech — Sat, 07 May 2022 03:49:07 GMT

@graceliuqy Sorry, the mobile sales didn't give you the latest information. As of Jan 25, 2022, PM no longer has the Autopay $2 discount for new customers. But, you will be getting 5% back in Public Points for any spending on PM, including your monthly plan payment and add-on purchase. Once you accumulate enough for 15 Public Points, you can redeem for $15 bill credit. You can login to My Rewards site to check your current points https://www.publicmobile.ca/myrewards.

More information for Public Points can be found here:

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Rewards

Re: Autopay

JL9 — Sat, 07 May 2022 05:20:57 GMT

I feel your frustration, I was in the same boat. You still get 5% as stated so if your plan is 40 or more it is on par or even better than the $2 reward, however, if it is less you will be leaving a little $$ on the table. The guy in the store should have known that but unfortunately he was prob used to talking that feature up to get his sales/commissions etc so it is unfortunate that he went that route.

Re: Autopay

darlicious — Sat, 07 May 2022 05:53:25 GMT

@graceliuqy

A little of both....pm changed their $$ rewards to points=$$ and the sales guy isn't very up to date. Where did you activate? Its possible you qualified for a third month free credit but it would have been a retailer specific promo vs an official flash sale promo from pm.

To see the points you have earned so far log into your rewards account with the same login credentials as your self serve account.

To contact customer support :

Submit a support ticket via Simple--Simon the chat bot Click here

Or if you prefer or cannot submit a support ticket you may send a private message : Click here

To pre-verify add in your private messaging only your full name, address, email, phone # & 4 digit account pin #

Re: Autopay

esjliv — Sat, 07 May 2022 19:21:09 GMT

@graceliuqy - that is quite frustrating, and not your fault. Unfortunately, retail stores are not likely Public Mobile (Telus) employees, so would probably not even know the latest in-market plan/account information.

I am not sure where this information goes (maybe it goes to a outsource division of Public Mobile who manages this part)...but, I would submit your review of the store here, https://www.publicmobile.ca/en/on/get-help/articles/providing-feedback-on-stores

In addition, I would suggest to submit a ticket with Public Mobile CSA's to explain what happened and advise of the 'false information' you were provided.

Public Mobile Representatives customer support agents (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Autopay

computergeek541 — Sat, 07 May 2022 20:27:55 GMT

@JL9 wrote:
I feel your frustration, I was in the same boat. You still get 5% as stated so if your plan is 40 or more it is on par or even better than the $2 reward, however, if it is less you will be leaving a little $$ on the table.

The 5% in points being better is only short lived. Unless someone regularly buys many add-ons, the points system is universally worse for customers on all plans. I suspect that these changes were a cost cutting measure.

Re: Autopay

graceliuqy — Sat, 14 May 2022 05:30:53 GMT

Thank you for letting me know.

Re: Autopay

graceliuqy — Sat, 14 May 2022 05:33:21 GMT

THX!

Re: Autopay

graceliuqy — Sat, 14 May 2022 05:40:55 GMT

Actually it's not only about money, but also about the service that should be the hard core of any business. Thank you for replying me.

Re: Autopay

LitlLdy — Wed, 30 Nov 2022 17:06:27 GMT

Sorry, but customers who opened a Public Mobile account on or after January 25, 20022 don't receive any discount for using authorized payments (autopay).

@computergeek541 , you just answered my question to! Thank you!