topic Re: Zip code does not match billing address in Get Support

Zip code does not match billing address

danaj242 — Tue, 04 Jan 2022 19:52:37 GMT

I am currently trying to order a SIM card, and every time I go to process my order, I get this message. "Zip code does not match billing address."

I have 100% imput the correct information so I dont know why I'm getting this error (I ordered from other sites the same day with no issues, plus I just know my address...)

I'd like to add that I am from Ontario, and I don't know why it's saying ZIP and not Postal Code.

Re: Zip code does not match billing address

NDesai — Sun, 24 Jul 2016 18:19:00 GMT

Did you try without space?

For me, it says Postal code not ZIP

Re: Zip code does not match billing address

danaj242 — Sun, 24 Jul 2016 18:19:51 GMT

Just tried that, same message. "Zip code does not match billing address"

Also tried using a friends address, no luck...

Re: Zip code does not match billing address

NDesai — Sun, 24 Jul 2016 18:29:43 GMT

@danaj242 wrote:
Just tried that, same message. "Zip code does not match billing address"

Also tried using a friends address, no luck...

Are you ordering from this page: https://store.publicmobile.ca/4054333/checkouts/75e646e45ce247437a01ba34fb7cdd33

It asks for Postal Code not ZIP and as you said, it shouldn't ask for ZIP.

Anyway, if you still can't order, let us know. PM staff will order one for you.

Re: Zip code does not match billing address

Luddite — Sun, 24 Jul 2016 18:27:53 GMT

Just tried it without issue. Postal code automatically filled correctly after entering my street address.

Try clearing your browser cache, or a different browser.

Sre you attempting from a phone or computer?

Re: Zip code does not match billing address

Shazia_K — Sun, 24 Jul 2016 18:34:17 GMT

@danaj242,

Can you try @Luddite and @NDesai's suggestion? also, make sure that you manually change the province to the right one.

Still no luck? private message me and I will help 🙂

Thanks,

Shazia

Not sure how to send me or see private messages? Click here

Re: Zip code does not match billing address

danaj242 — Sun, 24 Jul 2016 18:55:18 GMT

Tried both suggestions, cleared my cache and used the link provided. Still nothing... This is insane. 😕

I guess I'll PM you

edit: used another browser as well

Re: Zip code does not match billing address

danaj242 — Sun, 24 Jul 2016 18:57:57 GMT

@NDesai When I fill the form out, it says "Postal Code" over the box, yet when i process my order, the error says zip code. I dont know..

Re: Zip code does not match billing address

danaj242 — Sun, 24 Jul 2016 18:58:51 GMT

@LudditeIm trying from a PC, will try from my phone I suppose. This isn't making any sense at all.

Re: Zip code does not match billing address

Shazia_K — Sun, 24 Jul 2016 19:00:09 GMT

@danaj242,

Sorry about that 😞

Don't worry I have sent you a PM please send me the required info 😉

Thanks,

Shazia

Re: Zip code does not match billing address

kav2001c — Sun, 24 Jul 2016 19:20:55 GMT

Happens often with new builds in particular

Just pick a zip code that gets your SIM in general area (even if 2 blocks away, at least going to same mail sorting plant) and then local post office will deliver to correct address

Re: Zip code does not match billing address

Meano — Tue, 02 Aug 2016 21:08:39 GMT

Me also! Been trying for a few days now.

Thanks!

Re: Zip code does not match billing address

Meano — Tue, 02 Aug 2016 21:10:37 GMT

Btw, hope PM looks into the issue. I'm in downtown Toronto, and living in an older home, so the postal code is not new.

Re: Zip code does not match billing address

Luddite — Tue, 02 Aug 2016 21:12:20 GMT

@Meano Have you tried all the suggestions throughout this thread?

Re: Zip code does not match billing address

Meano — Tue, 02 Aug 2016 21:45:30 GMT

@Luddite Yup. I tried everything. Space. No space. The postal code connected to my credit card. It auto populates the correct postal code when I first input the shipping address, and when I choose to use the shipping address as the billing address, it gives me that message.

Re: Zip code does not match billing address

Luddite — Tue, 02 Aug 2016 21:55:16 GMT

Well then looks like you'll need @Shazia_K or Mary_M to sort it. They may have left for the day so watch for a reply in the morning.

Re: Zip code does not match billing address

Luddite — Tue, 02 Aug 2016 21:56:08 GMT

Make that @Mary_M. It's painful from an iPod.

Re: Zip code does not match billing address

Meano — Wed, 03 Aug 2016 23:23:18 GMT

@Mary_M could you please help me purchase a SIM card?

Re: Zip code does not match billing address

kav2001c — Thu, 04 Aug 2016 12:47:04 GMT

@Luddite wrote:
Make that @Mary_M. It's painful from an iPod.

Most things are painful on an iPod (oh that sounds decidedly anti-Apple haha)

Re: Zip code does not match billing address

Luddite — Thu, 04 Aug 2016 13:31:19 GMT

@kav2001c Good thing we have choices, eh?

@Meano have you been able to order a SIM? If not, private message @Shazia_K with your info.