topic Re: Overcharged in Get Support

Overcharged

gweebie — Wed, 30 Nov 2022 11:06:53 GMT

I signed up for 55$ monthly with $20 off for 15 months and I was still billed $50. Why?

Re: Overcharged

Metal1967 — Wed, 30 Nov 2022 11:21:15 GMT

@gweebie did you add the promo code when you signed up?also not positive but think it expired at midnight

Re: Overcharged

gweebie — Wed, 30 Nov 2022 11:28:35 GMT

I added it yes and it confirmed

Re: Overcharged

Quigley — Wed, 30 Nov 2022 12:00:30 GMT

@gweebie Sorry, but as an existing customer you would have had to use the promotion code but also had to do the plan change right away and not at your next renewal date, for it to have worked.

That promotion and code was really meant only for new activations and customers but doing the switch right away with the code, was only a workaround for it to work out for existing customers.

Re: Overcharged

will13am — Wed, 30 Nov 2022 13:45:45 GMT

This is according to the announcement. However, clarification was given that a scheduled renewal should have yielded the $20 savings. I would suggest initiating a support ticket to see where this lands.

Overcharged

darlicious — Wed, 30 Nov 2022 14:03:02 GMT

@gweebie

Can you check your transaction history? The $20 discount should have applied upon renewal likely after your rewards were credited ($5+$2=$7?) but before your plan amount was charged to your card. What plan were you changing from? There has been a new autopay glitch where it will charge your payment card on file your old higher plan amount to your card and the difference ends up as a credit showing in your available funds. Do you have a balance in your account?

Re: Overcharged

nosha — Wed, 30 Nov 2022 14:14:34 GMT

So this is why the same thing happened to me. I agreed to it the other day, enetered the promo code, but since my rollover date was today, I decided to wait like they offered. Now you say it's meant for new customers only. What a deceitful waste of time.

Re: Overcharged

softech — Wed, 30 Nov 2022 14:17:51 GMT

@nosha wrote:
. Now you say it's meant for new customers only. What a deceitful waste of time.

@nosha but the promotion was always meant to be for new activation only, clearly stated. Just people just trying to jam in and got lucky. So, it is a gamble you willing to take and you should know you are not supposed to get it anyway 🙂

Re: Overcharged

nosha — Wed, 30 Nov 2022 14:18:45 GMT

Nowhere did it make it clear it was for new customers. If it was why would they offer to wait until next billing period?

Re: Overcharged

Meow — Wed, 30 Nov 2022 14:31:59 GMT

It was Clearly stated with two asterisks that is for NEW customers only.

Re: Overcharged

softech — Wed, 30 Nov 2022 14:35:15 GMT

@nosha wrote:
Nowhere did it make it clear it was for new customers. If it was why would they offer to wait until next billing period?

@nosha

https://productioncommunity.publicmobile.ca/t5/Announcements/Extended-for-Cyber-Monday-Get-20GB-data-for-only-35-for-15/td-p/907900

This offer is available to new customers who activate online. Offer ends today. Rules and conditions may apply.

Re: Overcharged

darlicious — Wed, 30 Nov 2022 14:35:52 GMT

@nosha

This goes towards your question in your thread....the promotion is very clear that it's for new activations. Then someone tried the promocode in their account and discovered that the system accepted it. Others chose change plan now and the promotion applied. So is this a good glitch or a bad glitch? Someone coded the promocode wrong and it benefits existing customers. The help articles indicate that if a promocode is accepted when changing plans then the customer qualifies for the new promotion. If the $20 discount didn't apply automatically for some customers then that's a bad glitch but pm must honour it because other than the announcement of the promotion every other part of the website indicates that existing customers can recieve the promotion. If pm doesn't honour the promo then they run afoul of the Competition Bureau of Canada legislation. So is this a good glitch or a bad glitch? What you decide to do about it is up to you? I know what I would do in this situation.....

Re: Overcharged

Yummy — Wed, 30 Nov 2022 14:36:31 GMT

I can confirm that it was very clear it is for NEW customers only. Just because some existing customers found loophole it does not mean it is a rule.

Re: Overcharged

Arachide — Wed, 30 Nov 2022 14:50:08 GMT

I noticed the same thing on my account. Since my plan just renewed I placed the order for the next renewal.

It does not show the promotion anymore so I've reached out to a cs_agent...

Re: Overcharged

gpixel — Wed, 30 Nov 2022 15:32:18 GMT

@gweebie

the promo ended on the 29th 11:59 Eastern time. when did you activate?

Re: Overcharged

Arachide — Wed, 30 Nov 2022 15:42:05 GMT

Yeah I didn't activate since my plan just renewed, then I would pay for both plans. Is that correct?

Re: Overcharged

softech — Wed, 30 Nov 2022 15:44:42 GMT

@Arachide as long as you didn't click "Change plan now", no worry.

But yes, if you click "Change on renewal date", you might not be getting the $20 off. Also, if it is confirmed that this deal is gone and you see it still scheduled to be changed, you might want to cancel it. So, keep an eye before next renewal

Re: Overcharged

darlicious — Wed, 30 Nov 2022 15:46:56 GMT

@Arachide

Your upcoming bill payment does not have the $20 discount applied?

Re: Overcharged

Arachide — Wed, 30 Nov 2022 15:48:41 GMT

Yes I will keep an eye out for that since $55 for 20GB is definitely more than the $45 for 20GB plan which seems to be a staple now. Maybe another promotion will pop up for boxing day before my plan is supposed to renew. So far I've reached out to the cs_agent to see what is happening.

It's unfortunate all these new activation promotions only. Lots of jumping ship back and forth. It should just be standard across the board for everybody in my own opinion...

Re: Overcharged

Arachide — Wed, 30 Nov 2022 15:51:22 GMT

@darlicious it does not have it applied. Another family member had it, but it was a new activation. Still when I added it to my plan yesterday it did show the discounted amount, but today it is missing so I reached out to a cs_agent.

There may be better deals closer to boxing day, it just takes work to go around hunting for it. Koodo had some really nice ones.