topic Re: Promo code in Get Support

Promo code

star13 — Wed, 30 Nov 2022 00:08:55 GMT

Good evening,

How come I cannot use the promo code 20OFFMONTHLY for cyber monday? Is this for new users only?

Re: Promo code

Quigley — Wed, 30 Nov 2022 00:12:17 GMT

@star13 It'll only work when you choose to change your plan right away.

Re: Promo code

hTideGnow — Wed, 30 Nov 2022 00:58:23 GMT

Hi @star13 it was meant to be for new activation only. But members tried and confirmed it works too if you choose Change Plan Now and not to schedule renewal change

Re: Promo code

HALIMACS — Wed, 30 Nov 2022 00:15:33 GMT

@star13

It was 'intended' for new customers only

HOWEVER, existing customers can get it if they choose the $55.00 plan for 20GB, and add promo code 20OFFMONTHLY in the promo code field and schedule for next renewal.

Give it a try and you'll see it seems to work. I just did. (but then canceled the pending plan change as i don't need that data allotment... 😁)

Re: Promo code

will13am — Wed, 30 Nov 2022 00:49:06 GMT

@star13 , make sure to use incognito mode on the browser when accessing the self serve portal. Data cache can really mess things up otherwise.

Re: Promo code

Community_QA — Wed, 30 Nov 2022 02:00:28 GMT

isn't that the code for new activation only?

Re: Promo code

nosha — Wed, 30 Nov 2022 14:16:56 GMT

Did not work for me as well, now my plan has renewed at the old rate today. Wasted my time.

Re: Promo code

nosha — Wed, 30 Nov 2022 14:17:30 GMT

Glad they make these things straightforward. What a waste of time for many, like myself.