topic Re: Can't call a 647 number in Get Support

Can't call a 647 number

Megz — Tue, 04 Jan 2022 19:52:35 GMT

I'm based in Toronto, I have a province-wide plan, and I can't make a call to a local mobile number starting with 647.

The automatic message says "Sorry, you can not complete the call. You do not have an active long distance add on and the call is not covered by your plan."

I see this is a common problem some users face, I've tried a few of the suggestions from other threads (restarting phone, removing/adding the +1 at the start of the number), but still no luck.

Any suggestions?

Re: Can't call a 647 number

mimmo — Sun, 05 Nov 2017 18:17:39 GMT

do other calls work? you might need a mod to look into it.

Re: Can't call a 647 number

jeffster1970 — Sun, 05 Nov 2017 18:29:34 GMT

As @mimmo said, you'll need to contact the @CS_Agent for help with this. Likely there is an errors somewhere in the system preventing you from calling locally.

Re: Can't call a 647 number

Megz — Sun, 05 Nov 2017 18:35:17 GMT

Yeah, it works fine calling local landline numbers, 1800 numbers, 437 numbers, and another 647 number.

Just not my husband's specific 647 number which would be kinda useful.

Thanks, will get in touch with a mod.

Re: Can't call a 647 number

Mana — Sun, 05 Nov 2017 19:02:57 GMT

Is the other 647 number that you are trying to call also a PM number or another carrier?

are you trying to just call him from your contact list or have you tried actually dialing the number from the keypad?

Re: Can't call a 647 number

Megz — Sun, 05 Nov 2017 22:29:35 GMT

No – he's not on PM, he's on Freedom.

Have tried calling from both my contacts, and dialing the number, neither work.

Re: Can't call a 647 number

aresham — Mon, 06 Nov 2017 00:21:37 GMT

Good evening,

I have the same problem and trying to call 647 number on freedom mobile and it doesn't dial it. It says you don't have talk plan. I've seen a few people had similar problem and I have trying other solution and nothing works so far. Can some one hello me?

Thanks,

Re: Can't call a 647 number

JBull — Mon, 06 Nov 2017 06:54:44 GMT

I'm having the same problem. I can't make any local phone calls to anyone because everyone is long distance.

Re: Can't call a 647 number

ehsan — Mon, 06 Nov 2017 13:05:35 GMT

I have the same problem, I can't make a call from my 647 number to any other 647 number and I am getting the same message to buy adds-on,

Re: Can't call a 647 number

rogermobile — Mon, 06 Nov 2017 14:35:43 GMT

Having same issue. I have a 647 number, can't call 416 or 289 numbers and getting the same message.

Please fix ASAP!

Re: Can't call a 647 number

Joseph_lu — Mon, 06 Nov 2017 15:18:37 GMT

My girlfriend and I are having the same issue. Both on Public Mobile and can't call each other.

Re: Can't call a 647 number

ehsan — Mon, 06 Nov 2017 15:30:03 GMT

I just ping public mobile on twitter, Even that looks like no on ehere to help.

Re: Can't call a 647 number

ehsan — Mon, 06 Nov 2017 15:34:16 GMT

Here is my twit:

https://twitter.com/ehsaneskandarim/status/927547909788315648

Re: Can't call a 647 number

Megz — Wed, 15 Nov 2017 15:34:45 GMT

If anyone else is still having the same problem – you need to PM a mod.

They got my problem resolved somehow on their end, now I have no trouble calling the number and getting through.

Re: Can't call a 647 number

alqur20 — Wed, 18 Apr 2018 14:15:34 GMT

I'm based in Toronto, I have a province-wide plan, and I can't make a call to a local mobile number starting with 647.

The automatic message says "Sorry, you can not complete the call. You do not have an active long distance add on and the call is not covered by your plan."

plz help

Re: Can't call a 647 number

computergeek541 — Thu, 19 Apr 2018 05:17:20 GMT

@alqur20 wrote:
Can't call a 647 number too
I'm based in Toronto, I have a province-wide plan, and I can't make a call to a local mobile number starting with 647.

The automatic message says "Sorry, you can not complete the call. You do not have an active long distance add on and the call is not covered by your plan."
plz help

The only people who can help you with this are members of the Public Mobile moderator team. Please send one of them a message. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can't call a 647 number

Megz — Thu, 19 Apr 2018 10:57:08 GMT

Not sure why this message is getting responses again. I PM a mod at the end of last year and solved this issue. All fixed thanks

Re: Can't call a 647 number

stonechucker — Thu, 19 Apr 2018 11:51:56 GMT

@Megz, the 647 number you're calling is most likely a new(er) exchange, that Public Mobiile hasn't yet added to the list of allowed calls on the Province Wide plan. Frustrating, I know.

Best to send your phone number, the destination phone number, your account number and PIN to the moderators via private message as noted above.

Not sure if suggested before, have you attempted to dial +1647xxxyyyy to complete this call?

Re: Can't call a 647 number

alqur20 — Thu, 19 Apr 2018 14:01:56 GMT

plz how

Re: Can't call a 647 number

alqur20 — Thu, 19 Apr 2018 14:02:34 GMT

plz how

I'm based in Toronto, I have a province-wide plan, and I can't make a call to a local mobile number starting with 647.

The automatic message says "Sorry, you can not complete the call. You do not have an active long distance add on and the call is not covered by your plan."

plz help