topic Re: I placed multiple tickets but now I'm denied access in Get Support

I placed multiple tickets but now I'm denied access

Waelalmalky — Wed, 30 Nov 2022 01:59:21 GMT

I can't to seem to find my messages. When I place tickets, the page it takes me to say access denied, you do not have privileges. Can someone help me as I'm still waiting on an issue with PM.

Re: I placed multiple tickets but now I'm denied access

JK8 — Wed, 30 Nov 2022 02:02:57 GMT

@Waelalmalky

If you submitted a ticket to an agent they will reply to you via the email icon at the top right of this page.

Re: I placed multiple tickets but now I'm denied access

NDesai — Wed, 30 Nov 2022 02:03:10 GMT

@Waelalmalky I am sure PM @CS_Agent are very busy at this time, so please be patient. Creating multiple tickets will complicate things on their end. Try directly messaging them and reference the 2 ticket numbers if you have and see if they are able to assist you.

You can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I placed multiple tickets but now I'm denied access

darlicious — Wed, 30 Nov 2022 02:04:57 GMT

@Waelalmalky

Can you give us a screenshot of the page that denies you access? Can you access your private message box? It's the envelope icon next to your avatar at the top right corner of your screen. If you click on the arrow beside INBOX in your private message box you can click on SENT to see your outbox.

Re: I placed multiple tickets but now I'm denied access

hTideGnow — Wed, 30 Nov 2022 02:26:10 GMT

HI @Waelalmalky you have private message enabled?

maybe try to send a test message to one of us to see if it goes through. i will send you one, just to make sure it works

Re: I placed multiple tickets but now I'm denied access

hTideGnow — Wed, 30 Nov 2022 02:27:47 GMT

HI @Waelalmalky was to send you a message, but look like our private message is off

come here and enable it back

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messenger

Re: I placed multiple tickets but now I'm denied access

darlicious — Wed, 30 Nov 2022 02:53:34 GMT

@hTideGnow

I was going to mention that and got distracted.....

Re: I placed multiple tickets but now I'm denied access

Waelalmalky — Wed, 30 Nov 2022 04:13:11 GMT

I don't know how because messages centre is not in my page anymore

Re: I placed multiple tickets but now I'm denied access

darlicious — Wed, 30 Nov 2022 04:35:50 GMT

@Waelalmalky

Go to your avatar. Click on it. Click on settings. Then personal preferences. Private messenger. Enable it. Your envelope icon for private messaging should reappear beside your avatar.

Re: I placed multiple tickets but now I'm denied access

Waelalmalky — Thu, 01 Dec 2022 08:14:50 GMT

Oh, finally I found it. Thanks so much.