topic Re: email from customer support in Get Support

email from customer support

Brunette — Tue, 29 Nov 2022 22:50:55 GMT

sent to wrong email address, should be the one I use here

Re: email from customer support

Quigley — Tue, 29 Nov 2022 22:58:07 GMT

@Brunette When talking to CSA from PM use the email address from your community mailbox account.

Try to use the same email address for both your My account and for your community account. So there is less confusion and you'll get all your rewards.

Re: email from customer support

HALIMACS — Wed, 30 Nov 2022 00:29:17 GMT

@Brunette

For clarification:

Your self-serve (account) e-mail address, which is also your USERNAME for logging into self-serve, can only be amended by Customer Support Agents by submitting a ticket.

Your community e-mail address, can be changed by tapping your hot-air balloon avatar upper right, going down to My Settings, and ensuring the correct one is in use there.

Re: email from customer support

Community_QA — Wed, 30 Nov 2022 02:04:45 GMT

PM used to have an email, no longer