topic Re: porting problem to another carrier in Get Support

porting problem to another carrier

dianeyu_ — Wed, 30 Nov 2022 01:42:04 GMT

i switches to another carrier today and my old phone number (from public) is not transferring over

Re: porting problem to another carrier

JK8 — Wed, 30 Nov 2022 01:43:18 GMT

@dianeyu_

Did you leave your PM sim in your phone to get the confirmation text from PM to port out?

Re: porting problem to another carrier

NDesai — Wed, 30 Nov 2022 01:43:57 GMT

@dianeyu_ They should be able to port in without any issue as long as your line is ACTIVE. Provide them your name, number and the Account Number. You can login to your account to obtain the Account Number.
What carrier are you porting out to?

Re: porting problem to another carrier

hTideGnow — Wed, 30 Nov 2022 01:43:49 GMT

HI @dianeyu_

is your PM account active when you request porting?

did you get a text from PM asking for your authentication to port? you replied YES? To make sure you can get the text, check if you can receive friend's text on your PM sim card

Also, for porting out, call your new provider and ask them for update or re-request porting from PM.

Re: porting problem to another carrier

dianeyu_ — Wed, 30 Nov 2022 01:47:35 GMT

yes i replied with Yes but did not receive a confirmation text after that message

Re: porting problem to another carrier

dianeyu_ — Wed, 30 Nov 2022 01:48:16 GMT

yes i had the PM sim in to get a confirmation text

Re: porting problem to another carrier

dianeyu_ — Wed, 30 Nov 2022 01:49:06 GMT

i am porting out to freedom mobile. i called them and they said that the transfer says successful on their side

Re: porting problem to another carrier

hTideGnow — Wed, 30 Nov 2022 01:49:17 GMT

@dianeyu_ wrote:
yes i had the PM sim in to get a confirmation text

HI @dianeyu_ how long you have replied?

but this is now you need to call your new carrier

and make sure you reboot your phone and see when you get inbound calls

Re: porting problem to another carrier

HALIMACS — Wed, 30 Nov 2022 01:49:58 GMT

This is getting kinda ridiculous, @dianeyu_ as there have been several such similar kind of customers experiencing porting out issues.

Have you tried putting your new provider SIM card back into your device and rebooting it and resetting network connections?

If this still doesn't work, call the number I'll private message you. To view it, click on your envelope icon upper right.

Re: porting problem to another carrier

JK8 — Wed, 30 Nov 2022 01:50:44 GMT

@dianeyu_

Can you still log into your PM account? If yes, the port has not been completed.

If you cannot log into your PM account it means the port was successful and you can put your new carrier sim in and reboot.

Re: porting problem to another carrier

hTideGnow — Wed, 30 Nov 2022 01:50:48 GMT

HI @HALIMACS

I think too many people porting around 🤣

but honest, I heard other systems are busy too

Re: porting problem to another carrier

Community_QA — Wed, 30 Nov 2022 01:58:44 GMT

@dianeyu_ how long you reply yes? your PM still works? usually porting takes 30 mins to 4 hours

Re: porting problem to another carrier

gpixel — Wed, 30 Nov 2022 03:20:41 GMT

@dianeyu_

the porting system is broken you need to contact PM customer support