topic Re: Bonus Data for setting up Auto Pay --- Is this no longer??? in Get Support

Bonus Data for setting up Auto Pay --- Is this no longer???

CountyDownIeUk — Tue, 29 Nov 2022 23:30:19 GMT

Bonus Data for setting up Auto Pay --- Is this no longer???

I see it is missing on the plans pages as is unlimited inbound for the $15 plan.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

Quigley — Tue, 29 Nov 2022 23:37:21 GMT

@CountyDownIeUk

Actually, you still get that bit of data 250 mb, whether you have auto pay on or off.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

hTideGnow — Tue, 29 Nov 2022 23:33:13 GMT

Hi @CountyDownIeUk still 250Mb data a s before, but no need to setup Autopay

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

LitlLdy — Tue, 29 Nov 2022 23:55:58 GMT

@CountyDownIeUk wrote:
Bonus Data for setting up Auto Pay --- Is this no longer???
I see it is missing on the plans pages as is unlimited inbound for the $15 plan.

@CountyDownIeUk , You made me look! 🤣. Yes, it used to say that & yes, I don’t see unlimited income calls listed anymore either! I wonder if that changed or we are mind readers? 🤔

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

LitlLdy — Wed, 30 Nov 2022 04:07:53 GMT

@hTideGnow wrote:
Hi @CountyDownIeUk still 250Mb data a s before, but no need to setup Autopay

@hTideGnow , thank you. I didn’t realize that or some how I had forgotten! I’m glad that was asked.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

HALIMACS — Wed, 30 Nov 2022 00:11:23 GMT

@CountyDownIeUk

Funnily enough, PM used to advertise the plan as 250mb with a bonus for auto-pay, leading some to believe they may get 500mb.

Of course, that was never the case.

Since then, it seems they just made the 250mb a default with no mention of any extra for being on auto-pay.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

CountyDownIeUk — Wed, 30 Nov 2022 00:41:25 GMT

@HALIMACS

Yes I think it was true, if you signed up for auto pay that you “did” receive bonus data.

And yes 500mb is what some may have read into it.....part of PMs policy of keeping the ambiguity of so many important plans, promos and policies in full force, now, the past and likely in the future. 🥴🥴

That’s when auto pay was truly optional....but I think as of January 2022 auto-pay is a no choice, forced set up.

But in old speak the $15 plan did not really need auto pay for the 250mb as data was part of the CTRC mandate of a $15 plan.

Still what baffles me on the $15 plan in regards to unlimited inbound calls.

Used to show in your account.

No longer shows in your My Account...but used to show in “plans”.

Todays check......no longer shows in “plans”.

It no longer shows any where!

And the Christmas competition is going strong.....long line ups for the Fido store at Coquitlam Centre....and the “PM all digital” has missing information. 😯😯

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

dust2dust — Wed, 30 Nov 2022 00:55:45 GMT

This has been asked on several occasions since the new system. Now, the only place to see that plan detail is logging in to the chatbot and getting the plan details.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

HALIMACS — Wed, 30 Nov 2022 00:58:51 GMT

Indeed @CountyDownIeUk & @dust2dust

If I didn't know any better, it's almost as if PM is trying to make the $15 plan look less valuable than it really is to those of us who like it just fine. A subtle wording omission to maybe get folks to choose a higher priced plan 🤔

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

LitlLdy — Wed, 30 Nov 2022 01:06:44 GMT

@CountyDownIeUk wrote:
@HALIMACS

Yes I think it was true, if you signed up for auto pay that you “did” receive bonus data.
And yes 500mb is what some may have read into it.....part of PMs policy of keeping the ambiguity of so many important plans, promos and policies in full force, now, the past and likely in the future. 🥴🥴
That’s when auto pay was truly optional....but I think as of January 2022 auto-pay is a no choice, forced set up.
But in old speak the $15 plan did not really need auto pay for the 250mb as data was part of the CTRC mandate of a $15 plan.

Still what baffles me on the $15 plan in regards to unlimited inbound calls.
Used to show in your account.
No longer shows in your My Account...but used to show in “plans”.
Todays check......no longer shows in “plans”.
It no longer shows any where!
And the Christmas competition is going strong.....long line ups for the Fido store at Coquitlam Centre....and the “PM all digital” has missing information. 😯😯

@CountyDownIeUk , that’s what made me panic when I saw how many minutes I had left & no where does it say unlimited incoming calls so that would mean I’m already almost out of minutes mostly from incoming calls & my plan just recently began! Normally I don’t use much until lately!
So, potential customers looking to sign up will see no unlimited incoming calls listed & move on if that’s what they’re looking for!

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

HALIMACS — Wed, 30 Nov 2022 01:11:47 GMT

Creative marketing, @LitlLdy

PM appears to be counting on many folks not paying attention to what they signed up for and causing them to believe something that's not accurate to coax them onward and upwards in the plan offerings.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

CountyDownIeUk — Wed, 30 Nov 2022 01:23:29 GMT

@HALIMACS wrote:
Indeed @CountyDownIeUk & @dust2dust

If I didn't know any better, it's almost as if PM is trying to make the $15 plan look less valuable than it really is to those of us who like it just fine. A subtle wording omission to maybe get folks to choose a higher priced plan 🤔

Exactly a mellow and subliminal way of making it unattractive, allowing it to become extinct in the future. Winding down the 3G plans with out an upgrade to 4g or Volte. Would they??? But $15 is still good for many customers like, retirees, children, low income, low usage etc. And who knows...once "in" they are a potential customer to move to a higher priced plan.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

LitlLdy — Wed, 30 Nov 2022 01:19:52 GMT

@HALIMACS wrote:
Creative marketing, @LitlLdy

PM appears to be counting on many folks not paying attention to what they signed up for and causing them to believe something that's not accurate to coax them onward and upwards in the plan offerings.

@HALIMACS , those that are on a tight budget & shop around keep going else where though but yes your right unfortunately! I was instantly sent to look at Lucky Mobiles plans! 🤣

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

CountyDownIeUk — Wed, 30 Nov 2022 01:20:26 GMT

No...I did the chat and here is what they said. And......my name is NOT Elsie!!!

Some times it just boils down to plain ordinary botching it up!! And causing unnecessary, time consuming and costly inquiries. I just don't get it....sloppy work costs more for PM and the loss of current customers and loss of potential customers.

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

hTideGnow — Wed, 30 Nov 2022 01:30:18 GMT

HI @CountyDownIeUk thanks for confirming. 🙂

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

LitlLdy — Wed, 30 Nov 2022 01:42:08 GMT

@CountyDownIeUk , thank you. I messaged them but they haven’t responded back yet so mine doesn’t need a response back now. 🤣

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

hTideGnow — Wed, 30 Nov 2022 01:44:45 GMT

HI @LitlLdy haha that's why they have the Community here. We are here to help them, and they don't need to answer as many tickets. 🤣

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

Community_QA — Wed, 30 Nov 2022 02:03:24 GMT

all the Autopay bonus becomes regular features now. since new My Account came out

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

LitlLdy — Wed, 30 Nov 2022 02:19:55 GMT

@hTideGnow wrote:
HI @LitlLdy haha that's why they have the Community here. We are here to help them, and they don't need to answer as many tickets. 🤣

Well, it’s greatly appreciated especially when I’m not the only one with the same questions 😀

Re: Bonus Data for setting up Auto Pay --- Is this no longer???

dust2dust — Wed, 30 Nov 2022 02:57:00 GMT

@CountyDownIeUk- Not chatting with someone. Using the chatbot to login.

https://productioncommunity.publicmobile.ca/t5/Get-Support/unlimited-incoming-calls-removed-from-my-plan-without-notice/m-p/896153/highlight/true#M611909