topic Re: NEED HELP from customer service agent - St Thomas not recognized as city in Get Support

NEED HELP from customer service agent - St Thomas not recognized as city

Nambrogio26 — Tue, 29 Nov 2022 16:27:59 GMT

I urgently need to update my address as part of a utility bill address verification and I'm now based in St Thomas, Ontario, but when I go to update my address in my account section, it won't recognize it as a valid city. Please contact me ASAP to get this changed

Re: NEED HELP from customer service agent - St Thomas not recognized as city

computergeek541 — Tue, 29 Nov 2022 16:33:39 GMT

The Self Serve system will only allow address changes to be saved if a city is selected from the list. Unfortunately, you will need to save an inaccurate address. Please select a nearby city from the list. Also, Public Mobile cannot be used for addresss verification. Prepaid service doesn't count as a utility bill nor does Public Mobile verify the information in any way.

Re: NEED HELP from customer service agent - St Thomas not recognized as city

will13am — Tue, 29 Nov 2022 16:32:46 GMT

@Nambrogio26 , as already mentioned the city list is very incomplete. That said, I would not worry too much about the address information as it does not factor into anything. At most you might be asked to confirm that information when initiating a support ticket. As long as you know what you have used in the account whether it is accurate or not, you are good to go.

Re: NEED HELP from customer service agent - St Thomas not recognized as city

ThatPug — Tue, 29 Nov 2022 16:33:53 GMT

Stupid question but possibly worth a try: Did you try all iterations of ST? Like "ST, S.T., Saint" or even try "Thomas" Ontario possibly? It seems strange it wouldn't recognize an address just based on postal code. You could try entering your postal code into google to see what city is your postal code is considered to be within?

Re: NEED HELP from customer service agent - St Thomas not recognized as city

computergeek541 — Tue, 29 Nov 2022 16:36:04 GMT

@ThatPug

Public Mobile does not accept any manually typed in city name. The dropdown list must be used.

Re: NEED HELP from customer service agent - St Thomas not recognized as city

ThatPug — Tue, 29 Nov 2022 16:36:55 GMT

Ohhh okay that makes sense then, sorry for my ignorance on the subject.

Re: NEED HELP from customer service agent - St Thomas not recognized as city

Tsawwassen — Tue, 29 Nov 2022 17:32:17 GMT

But what should one do if their city is not on the list?

Re: NEED HELP from customer service agent - St Thomas not recognized as city

CountyDownIeUk — Tue, 29 Nov 2022 17:49:56 GMT

Just put in what you can..,address, postal code. And forget about city if it is not in the drop down. Postal code gives you city information.

Re: NEED HELP from customer service agent - St Thomas not recognized as city

computergeek541 — Tue, 29 Nov 2022 21:39:36 GMT

@CountyDownIeUk wrote:
Just put in what you can..,address, postal code. And forget about city if it is not in the drop down. Postal code gives you city information.

If there was previously a city name saved but the Self Serve changes from a few months ago blanked it out, the only choices would be to leave the address the way it was before or to pick an knowingly incorrect city. The site won't let a new address to be saved without selecting a city.

Re: NEED HELP from customer service agent - St Thomas not recognized as city

computergeek541 — Tue, 29 Nov 2022 21:43:01 GMT

@Tsawwassen wrote:
But what should one do if their city is not on the list?

The only thing that can be done is to pick one at random (or a nearby city).

Re: NEED HELP from customer service agent - St Thomas not recognized as city

softech — Tue, 29 Nov 2022 22:33:21 GMT

@Tsawwassen the city is really for record keeping, not really any use, not for credit card authorization or so. Just use any city you like. after all, this is just a prepaid provider

Re: NEED HELP from customer service agent - St Thomas not recognized as city

dust2dust — Wed, 30 Nov 2022 00:52:52 GMT

The thing with this place is that there is no verification of the validity of the name and address. They can be anything. I understand that some places like to see utility bills and that they would be satisfied with what shows here because they wouldn't know any better assuming it's like any utility bill. So the fact that the city list or lack of an entry box makes this address unreliable.