topic Re: Updated Oneplus 9 Pro & cannot connect to network in Get Support

Updated Oneplus 9 Pro & cannot connect to network

shawno11 — Tue, 29 Nov 2022 15:20:41 GMT

I updated my phone last night. Everything worked fine before the update. I have tried resetting my network settings, factory resetting my phone, and rolling back to an older firmware and nothing has fixed the issue. Does anyone have any suggestions because I am stumped.

Thanks

Re: Updated Oneplus 9 Pro & cannot connect to network

JK8 — Tue, 29 Nov 2022 16:02:42 GMT

@shawno11

~~Check your apn settings:~~

~~https://apn-canada.gishan.net/en~~

Re: Updated Oneplus 9 Pro & cannot connect to network

will13am — Tue, 29 Nov 2022 15:19:03 GMT

@shawno11 , please try doing a manual network search, see if Public Mobile shows up on the list.

Re: Updated Oneplus 9 Pro & cannot connect to network

will13am — Tue, 29 Nov 2022 15:19:39 GMT

@JK8 wrote:
@shawno11

Check your apn settings:

https://apn-canada.gishan.net/en

APN only affects data and MMS. Network connectivity has nothing to do with APN setting even if it was incorrectly set.

Re: Updated Oneplus 9 Pro & cannot connect to network

computergeek541 — Tue, 29 Nov 2022 15:20:21 GMT

@JK8

Incorrect APN settings wouldn't prevent the phone from connecting to the cellular network.

Re: Updated Oneplus 9 Pro & cannot connect to network

shawno11 — Tue, 29 Nov 2022 20:44:29 GMT

I just did a manual search and Public Mobile is not on the list! Rogers, Bell, Telus etc all show up.

Public mobile was working fine before the update....

Re: Updated Oneplus 9 Pro & cannot connect to network

shawno11 — Fri, 09 Dec 2022 21:32:24 GMT

Update: I have finally fixed it. I had to downgrade my phone's firmware twice......

Last Oneplus phone for me. Thanks for the help gang

[✔️ .......Luddite]