topic Can’t enter new SIM card number in Get Support

Can’t enter new SIM card number

chadsimms — Tue, 29 Nov 2022 22:01:57 GMT

I am trying to enter a new SIM card number in my existing account, but when I try to update it just clears the number. I am wondering if I need to suspend the service first and then reactivate, then will I be able to update it?

Re: Can’t enter new SIM card number

walker1 — Tue, 29 Nov 2022 22:02:41 GMT

@chadsimms Try logging in to your account using a different browser in incognito mode and try again.

Re: Can’t enter new SIM card number

softech — Tue, 29 Nov 2022 22:04:28 GMT

@chadsimms you don't need to suspend account to change sim card, maybe try to use Incognito mode to login to My Account and try again

Re: Can’t enter new SIM card number

Meow — Tue, 29 Nov 2022 22:07:02 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Can’t enter new SIM card number

chadsimms — Tue, 29 Nov 2022 22:14:01 GMT

How do I use incognito mode with google chrome?

Re: Can’t enter new SIM card number

chadsimms — Tue, 29 Nov 2022 22:14:54 GMT

I’ve been using my spouses phone web browser. So I need to try a laptop?

Re: Can’t enter new SIM card number

walker1 — Tue, 29 Nov 2022 22:20:38 GMT

@chadsimms To get incognito mode, click on the three little dots in the upper right corner of your screen. Then choose incognito or private mode.

Trying to login to your account using a computer or laptop instead may make a difference, but not necessarily.

Re: Can’t enter new SIM card number

Meow — Tue, 29 Nov 2022 22:22:11 GMT

@chadsimms wrote:
I’ve been using my spouses phone web browser. So I need to try a laptop?

Absolutely! Use REAL computer to do important things, not 'smart' phone...

In Chrome Ctrl+Shift+N brings you to Incognito mode. Or click on 3 vertical dots top right. Other browsers are similar.somewhere around 'settings'.