topic Re: Plan change in Get Support

Plan change

Rach2 — Tue, 29 Nov 2022 20:29:15 GMT

I recently changed my plan from $25/month to $50 because I wanted data. Then I seen you had a better plan for $5 a month more. I thought I would only have to pay the difference between plans. But I was charged 3 times. $25, then $50 then $55. This isn’t right. I should only pay the difference between plans.

Re: Plan change

walker1 — Tue, 29 Nov 2022 20:31:27 GMT

@Rach2 Sorry there's no prorating here.

Send a private message to CS_Agent

Or use the Chat Bot Simon to get a service ticket. I'm sure that they will help you out with that special problem.

Re: Plan change

Rach2 — Tue, 29 Nov 2022 20:28:23 GMT

This is not right. I will be cancelling my account and going elsewhere.

Re: Plan change

walker1 — Tue, 29 Nov 2022 20:29:45 GMT

@Rach2 You can contact a PM CSA agent and see if they can help you out with that. I'm sure that they will.

Re: Plan change

Rach2 — Tue, 29 Nov 2022 20:30:46 GMT

How do I do that? Sorry I’ve never used this forum before

Re: Plan change

computergeek541 — Tue, 29 Nov 2022 20:32:08 GMT

@Rach2 wrote:
This is not right. I will be cancelling my account and going elsewhere.

Please realize that that with almost all carriers, this is no proration for prepaid plans. The only carrier in Canada that I know of who will do that for prepaid plans is Freedom Mobile, but even then, they round up in blocks of 10 days meaning that there will still be an overlap of time for when you would be paying for both plans.

Re: Plan change

JK8 — Tue, 29 Nov 2022 20:32:31 GMT

@Rach2

You needed to choose the option change plan on next renewal. Contact an agent and see if they can add some funds to your account instead of asking for a refund.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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Re: Plan change

walker1 — Tue, 29 Nov 2022 20:32:34 GMT

@Rach2 Either send a private message to CS_Agent

Or use the Chat Bot Simon to get a service ticket 🙂

Re: Plan change

computergeek541 — Tue, 29 Nov 2022 20:34:45 GMT

@walker1 wrote:
@Rach2 You can contact a PM CSA agent and see if they can help you out with that. I'm sure that they will.

A CSA might do it, but I wouldn't say it's for certain. It would e ba one-time exception. When performing an immediate plan change, there is a large warning that there won't be any refunds or credits issued for the plan being left behind.

Re: Plan change

Metal1967 — Tue, 29 Nov 2022 21:02:43 GMT

@Rach2 Sucks for sure.. but even tho it’s all online.. everything you do .. click this click that.. warnings about consequences are there in bold print..

Re: Plan change

gpixel — Tue, 29 Nov 2022 21:15:10 GMT

@Rach2

I suggest reading through the website before clicking on things. there is a clear warning on what will happen when one changes plans immediately...

this is a DIY service

https://www.publicmobile.ca/en/on/get-help/articles

Re: Plan change

Yummy — Tue, 29 Nov 2022 21:22:40 GMT

Every time you change plan NOW you are going to get charged new plan cost.

PM does not offer refunds nor provide ability to pay only plan difference when upgrading.

Unfortunate is you did not ask Community what to do before you started upgrading.