topic Re: Number not working in Get Support

Number not working

lmmobile — Tue, 29 Nov 2022 15:39:56 GMT

Hi there , I activated my new public mobile sim and ported a number from Koodo post pay.

My service activated on the new sim but even after 12 hours no one can call my number my phone only works for outbound calls and shows no caller ID . Koodo service had been canceled as I got confirmation.

Re: Number not working

Meow — Tue, 29 Nov 2022 15:48:23 GMT

People are reporting similar porting issues. Since Koodo and PM are the same company ask agent for assistance and clarification.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Number not working

mripley276 — Tue, 29 Nov 2022 20:50:34 GMT

The same thing happened to me today with 2 different phones, my Koodo service was cancelled but I still had no service with Public Mobile.

If you have an iPhone, go to Settings > General >Transfer or Reset iPhone > Reset > Reset Network Settings.

My phones starting working after that so I hope this helps!