topic Promo done incorrectly? in Get Support

Promo done incorrectly?

jjb753 — Tue, 29 Nov 2022 20:33:19 GMT

-(-20) = +20 ?

Is this something I did wrong or something incorrectly coded? I doubt I would be the only person this would impact.

Re: Promo done incorrectly?

JK8 — Tue, 29 Nov 2022 20:35:18 GMT

It has been reported in this community of the math mistake by PM. Log into your self service account and go to the Payments tab to see the correct info.

Re: Promo done incorrectly?

walker1 — Tue, 29 Nov 2022 20:35:07 GMT

@jjb753 That doesn't look right.

Try logging into your account using a different browser in incognito or private mode and try again.

Re: Promo done incorrectly?

jjb753 — Tue, 29 Nov 2022 20:38:14 GMT

Received this in an email.

Re: Promo done incorrectly?

Metal1967 — Tue, 29 Nov 2022 20:58:26 GMT

PM makes mistakes?.. lol

Re: Promo done incorrectly?

Community_QA — Wed, 30 Nov 2022 02:11:07 GMT

so the $20 off for existing customers too?

and.. elementary math

Re: Promo done incorrectly?

swusteve — Wed, 30 Nov 2022 12:06:55 GMT

I’ve had the exact problem. Tried to start a ticket to contact an agent and not heard back. I would love to you know if you end up getting charged for that amount on your credit card! On my actual account online it says the correct amount of 35 dollars, but the email I got said 75, which is 25 more than the plan