topic Re: Sim card not working in Get Support

Sim card not working

Wug — Tue, 29 Nov 2022 20:19:46 GMT

I am trying to transfer to Koodo but it hasn’t ported yet. I am now having issues connecting to my current Sim Card with public mobile. I have no network and I tried to turn on and off my phone. Nothing is working

Re: Sim card not working

walker1 — Tue, 29 Nov 2022 20:14:53 GMT

@Wug If you're having trouble connecting to your PM sim card , then the port Request probably worked.

Also if you can't login to your account anymore then the port request worked.

Re: Sim card not working

will13am — Tue, 29 Nov 2022 20:15:54 GMT

@Wug , try accessing your self serve account. If you cannot get into the self serve account, then the port worked at least from this end. You would need to get Koodo to clean things up on their end as the receiving brand is responsible for doing all the heavy lifting.

Re: Sim card not working

Wug — Tue, 29 Nov 2022 20:21:05 GMT

Yes I can’t get into my account, thank you!

Re: Sim card not working

hTideGnow — Tue, 29 Nov 2022 20:21:36 GMT

HI @Wug look like the porting is completed

put your Koodo sim card in the phone, if you can receive inbound calls, then your porting is done, ur PM account is now closed

Re: Sim card not working

walker1 — Tue, 29 Nov 2022 20:25:39 GMT

@Wug That's just what we told you earlier, now it's up to you to deal with the rest of the port request with Koodo.

Good luck.

Re: Sim card not working

gpixel — Tue, 29 Nov 2022 21:17:06 GMT

@Wug

I think PM is having issues with their porting system. contact customer support. install the Koodo sim and reset your network settings and restart. see if that helps

Re: Sim card not working

nealyjamie — Tue, 29 Nov 2022 21:24:38 GMT

i had the same issues. they were able to resolve it by private chat! not sure what they did on there end but i finally have service