topic Re: Porting a number in Get Support

Porting a number

Brandonlelievre — Tue, 04 Jan 2022 19:52:28 GMT

I plan on switching to public Mobil. I’m just waiting on the SIM card. I’d like to keep my current phone number but I also want to keep my previous provider active for a month while I make sure that I want public Mobil to be my service provider. Is that possible or once I port my number my previous provider will be cancelled?

Re: Porting a number

IWIK — Sun, 05 Nov 2017 14:59:04 GMT

I believe your plan will be cancelled when you port. You would likely still have an account for awhile but your active plan will be gone.

Re: Porting a number

will13am — Sun, 05 Nov 2017 15:16:52 GMT

Who is the current provider? What are the possible concerns with Public Mobile that requires an abundance of caution? Public Mobile runs on the Telus network. So, reception should not be a concern. As for pricing, what you are is what you get, no surprises. The only weak point in the service is the extremely buggy self serve portal. Everybody has to make it past that hurdle just to set up an account.

Re: Porting a number

Taekgun — Sun, 05 Nov 2017 15:16:26 GMT

Confirmed, when you port out your plan is cancelled. If you want to do something different you will need to work it out with that provider, but I'm not sure what , if anything, they'd be willing to do for you.

Re: Porting a number

Brandonlelievre — Sun, 05 Nov 2017 15:25:05 GMT

Thanks it is Telus I would be switching from. It’s not a big deal if the account gets cancelled by porting the number.

Re: Porting a number

mimmo — Sun, 05 Nov 2017 15:56:44 GMT

It is always reccomended to get a temporary number assigned by PM first during activation just incase you run into an activation falure. you can try it out a couple days, then loginto self serve then initiate the port. The port is what will cancel your telus account.

When porting remmeber use account number and account name as found on telus bill.

Re: Porting a number

ShawnC13 — Sun, 05 Nov 2017 15:57:00 GMT

@Brandonlelievre, if you wish to keep the Telus open for a month you could always create a new number with PM and use it. Have all calls forwarded from your current phone number to the new one. But like others have said some have had issues with the activation. I have personally not had any issues with activations or payments.

Re: Porting a number

Taekgun — Sun, 05 Nov 2017 16:04:39 GMT

@Brandonlelievre

...and to expand on what @mimmo is saying, for best practices to ensure you have a smooth port-in have a read of the following thread if you haven't already.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Data/m-p/80123#M13384

In advance, welcome to PM!