topic Re: Account has large amount of excess funds. in Get Support

Account has large amount of excess funds.

unknownCoder — Tue, 29 Nov 2022 18:23:32 GMT

Hello,

My accounts keeps getting credited every month with $60.00CAD under the name "3 Choices with Provincial Talk".

My payment history in public mobile shows the last "Automatic Top-Up" was May 3rd 2022.

The last debit on my credit card statement was July 25th 2022 for $46.61CAD.

I just turned off automatic payments. I have no clue what is going on. Can support please contact me.

Re: Account has large amount of excess funds.

Yummy — Tue, 29 Nov 2022 18:29:01 GMT

Nobody is going to contact as here are only PM customers.

It looks like you are on old 3-month plan. There is no way to have keep account after 90 days of no payment so it looks like your next 3-months renewal should occur few days ago.

If you have billing issue or need clarification contact agent.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Account has large amount of excess funds.

hairbag1 — Tue, 29 Nov 2022 18:32:59 GMT

Follow suggestion provided by @Yummy .

In the mean time...consider upgrading your cell plan to something a little newer / cheaper. Consider the $15 plan...with Unlimited Texting as well as 100 minutes / 30 days of Canada wide calling...plus 250mb's of data.

Whatever you do...don't opt out of Rewards for current Points program.

Re: Account has large amount of excess funds.

unknownCoder — Tue, 29 Nov 2022 18:36:30 GMT

I just upgrade my plan that why I noticed this.

Re: Account has large amount of excess funds.

hTideGnow — Tue, 29 Nov 2022 18:41:06 GMT

HI @unknownCoder it is good to get inflow of money 🙂

Check your payment history and it will tell you what those credit are. You said your last credit card payment was July 25 , 2022, so obviously the rewards amount has been big enough to even cover your monthly cost

I wouldn't ask PM to look into it as long as your service is working

Re: Account has large amount of excess funds.

unknownCoder — Tue, 29 Nov 2022 18:56:09 GMT

Yes, I've reviewed the payment history on public mobile website. I keep getting a credit of $60.00CAD under the name "3 Choices with Provincial Talk". This can't be right, unless public mobile really love me and decided to give me $60 every month. Something is wrong with the system and I would like it resolved before this turns into a bigger issue

My credit card last payment was in July 25th 2022 for $46.61CAD.

Re: Account has large amount of excess funds.

hycm53 — Tue, 29 Nov 2022 19:21:25 GMT

@unknownCoder wrote:
Yes, I've reviewed the payment history on public mobile website. I keep getting a credit of $60.00CAD under the name "3 Choices with Provincial Talk". This can't be right, unless public mobile really love me and decided to give me $60 every month. Something is wrong with the system and I would like it resolved before this turns into a bigger issue

My credit card last payment was in July 25th 2022 for $46.61CAD.

Ask PM customer service to stop giving credit to you from here

Re: Account has large amount of excess funds.

statusquo — Tue, 29 Nov 2022 20:55:44 GMT

Not a bad problem to have I think.

Re: Account has large amount of excess funds.

gpixel — Tue, 29 Nov 2022 21:10:50 GMT

@unknownCoder

why are you telling people. you should've enjoyed the free service ..

Re: Account has large amount of excess funds.

unknownCoder — Tue, 29 Nov 2022 21:32:57 GMT

This usually goes sideways once it catches up with you.

Thanks

Re: Account has large amount of excess funds.

Community_QA — Wed, 30 Nov 2022 02:14:55 GMT

haha @unknownCoder if i am you, i will not touch the account until the money still comin gin 🤣