topic Re: Lost my SiM card and cannot access my account without it in Get Support

Lost my SiM card and cannot access my account without it

alyo17051 — Tue, 29 Nov 2022 18:13:43 GMT

Hi,

I lost my sim card and cannot enter my account.

How can I restore my #?

I have access to my email that was tied to Public mobile account

Re: Lost my SiM card and cannot access my account without it

kaytus — Tue, 29 Nov 2022 18:15:55 GMT

@alyo17051 in your case, u better submit the ticket to CS_agent in order to look at your info.

Re: Lost my SiM card and cannot access my account without it

hairbag1 — Tue, 29 Nov 2022 18:18:08 GMT

If your account hasn't been deactivated, you should be able to log in to your account.

You'll need a new sim and you can log in to your account to change sim.

If it has been deactivated (longer than 90 days past last renewal date) then you'll need a new sim to start a new account using a different email address.

Re: Lost my SiM card and cannot access my account without it

Yummy — Tue, 29 Nov 2022 18:17:09 GMT

You can access your account if you use computer. Provide your email/password and you should be able to log in.

Get new SIM and when you log in go and swap SIM.

Re: Lost my SiM card and cannot access my account without it

alyo17051 — Tue, 29 Nov 2022 18:33:50 GMT

how can I contact CS_agent?

Re: Lost my SiM card and cannot access my account without it

hTideGnow — Tue, 29 Nov 2022 18:57:33 GMT

HI @alyo17051

To contact CS agent, at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost my SiM card and cannot access my account without it

BKNS27 — Tue, 29 Nov 2022 19:15:50 GMT

@alyo17051

You can contact a CS_Agent by creating a ticket on SIMon Chatbot at the bottom of page or private message them on the envelope icon on top of page.

Re: Lost my SiM card and cannot access my account without it

hycm53 — Tue, 29 Nov 2022 19:27:35 GMT

@alyo17051 wrote:
Hi,

I lost my sim card and cannot enter my account.

How can I restore my #?
I have access to my email that was tied to Public mobile account

Use computer (laptop or desktop) to login PM self service account. If your PM service is still activate, then order new sim card. After receive new sim card, login your PM self service account to change sim card number.