topic Re: Problems porting number in Get Support

Problems porting number

Sheenarguy — Tue, 29 Nov 2022 15:33:53 GMT

I just tried to port my number from Bell. I received the text message, hit yes saying to port the number. within 1 minute i received a text from public mobile saying that it looks like i entered the incorrect ESN / MEID

What do I do?

I can switch out sims and have text message / imessages on both sims, but only phone calls from my bell sim.

Re: Problems porting number

Outdoorsman — Tue, 29 Nov 2022 15:32:31 GMT

@Sheenarguy hi I will send you the number to call for porting issues check your private message envelope

Re: Problems porting number

computergeek541 — Tue, 29 Nov 2022 15:33:36 GMT

Please open a ticket using the chatbot to ask a Public Mobile customer support agent for assistance. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Also, if possible, the Bell account number should be used instead of IMEI.

Re: Problems porting number

Balvey — Tue, 29 Nov 2022 18:14:09 GMT

Hi I am having a porting issue as well. Coming from Telus to Public. Responded yes to Telus. Have not received anything from Public. Checked my Public account and my ported number is there. iPhone connected to Public network but I cannot make or receive calls or texts. I reset network settings etc but no joy. Could I get the number to call for porting issues as well please? Thank You very much