topic Time loop in Usage Report in Get Support

Time loop in Usage Report

TP626 — Tue, 29 Nov 2022 18:08:30 GMT

I found something bizarre in my Usage Report. It starts out normal, showing usage for Nov 29 and then 28... but then it goes back and shows more entries for Nov 29 before continuing on with Nov 28!

How many Nov 28/29 are there?

Say what??

Re: Time loop in Usage Report

softech — Tue, 29 Nov 2022 18:12:13 GMT

@TP626 there is also filter problem on the page. Best to download the full Usage log

Re: Time loop in Usage Report

HALIMACS — Tue, 29 Nov 2022 18:12:51 GMT

@TP626

I believe that is due to the timing of the data reports being posted to the usage summary. Data reports are generally only posted twice a day and are for the proceeding 12-hour period. It's possible that entry in the middle of November 29th is representative of the last 12 hours of November 28th

Re: Time loop in Usage Report

Yummy — Tue, 29 Nov 2022 18:14:49 GMT

Mine is normal. Same as filtering.

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Time loop in Usage Report

TP626 — Tue, 29 Nov 2022 18:22:16 GMT

@softechYeah. I know about the filter problem and the weird steps that you have to go through in order to get all of the entries.

The PM self-service system seems to be rife with gotchas and glitches. Yesterday, it showed that one of my accounts was suspended and would be deactivated in January (despite showing that the amount owing was 0.00.) Also, for the upcoming bill, the amount due once failed to include the HST (although it was displayed):

I refreshed the page and, this time, the HST was included in the total: