topic Re: tech error in Get Support

tech error

Mamabang — Tue, 29 Nov 2022 16:29:19 GMT

I posted an issue because my account was not updated for the past 3 days, keeping my last cycle's info even though it was renewed on the 27th. It just did right after I posted, so not sure what's going on. Sorry about that. I don't know how to delete this thread so I'm putting this out Tech Dept!

Re: tech error

Outdoorsman — Tue, 29 Nov 2022 16:29:54 GMT

@Mamabang hi it may be a cache issue , try using a differrent browser in private or incognito mode and try to sign in again

Re: tech error

HALIMACS — Tue, 29 Nov 2022 16:40:49 GMT

@Mamabang

Aside from clearing cache and cookies and logging in using the Incognito tab, which are very useful when accessing self-serve, another thing users can do when they reach the self-serve landing page is to tap the little refresher icons to ensure you're getting an up-to-date version of the page.