topic Change plan in Get Support

Change plan

Ledrew58 — Tue, 29 Nov 2022 16:14:45 GMT

I change my plan to a lower cost one .just check my account and it never changed. It was soppose to automatically change on Nov 26 .

Re: Change plan

Yummy — Tue, 29 Nov 2022 16:16:15 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Did you get charged NEW plan cost or old one? What your transaction history says? Credit card?

Re: Change plan

hairbag1 — Tue, 29 Nov 2022 16:38:25 GMT

Re: Change plan

sszz06 — Tue, 29 Nov 2022 17:13:27 GMT

It should be cache issue. Try to clear browser cache.