topic Re: Change plan and reward in Get Support

Change plan and reward

Marc — Tue, 29 Nov 2022 12:47:44 GMT

Hello

OK,I just changed plans 3 days in advance, instead of doing it at renewal. Is it normal that none of my rewards are applied (Loyalty, Pre-Authorized Payments...)? I lost it for this month? …the only thing taken is the 5$ of funds available +34.49$..

Now

next month

Re: Change plan and reward

Metal1967 — Tue, 29 Nov 2022 12:47:28 GMT

@Marc Yes that’s normal.. won’t see the rewards till next renewal now

Re: Change plan and reward

Marc — Tue, 29 Nov 2022 12:59:38 GMT

wow I do not really understand why they are not applied, but in addition to losing days (in my case nothing serious only 3 days) I pay more the current month

Re: Change plan and reward

softech — Tue, 29 Nov 2022 13:02:39 GMT

@Marc rewards are only applied during regular renewal. Rewards wont be applied when customers chamge plan via Changr plan now

Re: Change plan and reward

Marc — Tue, 29 Nov 2022 13:10:07 GMT

thank you. I didn't know, I thought it was considered a fund... I guess I changed the reward "5$x5 months" at the same time, 😞

Re: Change plan and reward

Metal1967 — Tue, 29 Nov 2022 13:16:34 GMT

@Marc On the upside you got the 20$ off for 15 months 😬

Re: Change plan and reward

HALIMACS — Tue, 29 Nov 2022 13:17:29 GMT

@Marc

One of the reasons Public Mobile will not apply reward funds on early renewals is because there are some folks out there whose cycle renewal rewards more than cover their own renewal amount.

If Public Mobile were to apply those rewards every time an immediate plan change is done, it would be like artificially inflating ones available balance.

This is why (i'm thinking) they only do it on routine 30-day renewals - and in that sense, makes perfect sense.

Re: Change plan and reward

Meow — Tue, 29 Nov 2022 14:04:43 GMT

Yes, rewards are applied on regular renewal date not on early renewal.

Re: Change plan and reward

Tawny — Tue, 29 Nov 2022 19:13:30 GMT

@Marc

If you're talking about the RAF $5x5 reward ... no, you changing plans now wouldn't affect it. You should still get your $5 credit deposited into your balance on the first Friday of each month. Note that it's put into your account's balance, not the Rewards section.