topic Us roaming billing charges in Get Support

Us roaming billing charges

Pearwasp — Tue, 29 Nov 2022 06:02:30 GMT

I recently went to us and took our a 10 day roaming talk and text plan. It wasn’t working so I repurchased and my phone stopped working. No access to phone or email for Thursday evening and Friday morning. I did a hard reset boot on my device and then all seemed well on Friday afternoon. I would like my additional purchases refunded. Thanks

Re: Us roaming billing charges

computergeek541 — Tue, 29 Nov 2022 06:05:49 GMT

@Pearwasp wrote:
I recently went to us and took our a 10 day roaming talk and text plan. It wasn’t working so I repurchased and my phone stopped working. No access to phone or email for Thursday evening and Friday morning. I did a hard reset boot on my device and then all seemed well on Friday afternoon. I would like my additional purchases refunded. Thanks

For this type of thing you'll need to ask a customer support agent. Please use the chatbot to open a ticket. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Us roaming billing charges

HALIMACS — Tue, 29 Nov 2022 11:03:13 GMT

@Pearwasp

Did the additional purchase display under your plan and add-ons section of self-serve?

It is also possible the additional amount may be resting in your available funds. If it is there, best to use it as a credit toward your next renewal as the time to refund may exceed the time to your next renewal.

Re: Us roaming billing charges

kb_mv — Tue, 29 Nov 2022 12:20:26 GMT

We are seeing more and more complaints about the US roaming add ons. I think it's time for PM to scale back on the availability of them. Keep the data ones and either get rid of the others or add a big, obvious warning that with the shut down of 3G in the US there is a very good chance that the rest won't work some/most/all of the time. If you choose to buy it is at your own risk.

This is not a commentary on the OP's situation, rather on the entirety of the US roaming program.

Re: Us roaming billing charges

Pearwasp — Wed, 30 Nov 2022 16:34:44 GMT

No. It was charged to me cc.

Re: Us roaming billing charges

Pearwasp — Wed, 30 Nov 2022 16:35:45 GMT

I’ll give it a try but not hopeful