topic Re: Add-On > 200mb/5$ > data unusable in Get Support

Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 05:49:42 GMT

Hi,

I anticipated going over my data usage this month, so i paid for the 5$ addon.

The only use for data is to tether my tablet. This doesnt work.

My phone browser will use the data still. Odd.

When i tether to my tablet, it says Sign-In.

Goes to a publicmobile url, using a daemon screen, and Server Not Available.

soooo i cant use this addon? and tether?

but i can use this extra data, on my phone.

Phone: BB Passport
Tablet: Amazon Fire10

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:15:00 GMT

alsooo; plz dont just tell me to get a new phone HAHAHA

Re: Add-On > 200mb/5$ > data unusable

hairbag1 — Tue, 29 Nov 2022 04:20:44 GMT

Your phone should be able to "hot spot" to be able to use the data on your plan.

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:26:08 GMT

thats the setting i am using, to tether.

ive changed the password and deleted the wifi config on my tablet as well.

with the regular data in my plan, it worked....

only since i bought the extra 200mb, has it stopped.

Re: Add-On > 200mb/5$ > data unusable

hairbag1 — Tue, 29 Nov 2022 04:23:56 GMT

From gogle....

Navigate to Settings > Network & internet > Hotspot & tethering. Here, you can select to share a connection via Wi-Fi, USB, or Bluetooth. For a Wi-Fi connection, tap Wi-Fi hotspot and toggle it on. The hotspot name will be displayed on this screen.

Re: Add-On > 200mb/5$ > data unusable

softech — Tue, 29 Nov 2022 04:26:50 GMT

@jjnk88 get a new phone 🤣

First, try reboot once. Some phone really need this reboot for hotspot to work

make sure power save mode or data saver move is tuned off

Check your APN settings, do you have one of these as APN type?

APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

Re: Add-On > 200mb/5$ > data unusable

hairbag1 — Tue, 29 Nov 2022 04:28:16 GMT

Re: Add-On > 200mb/5$ > data unusable

will13am — Tue, 29 Nov 2022 04:33:41 GMT

@jjnk88 , I have used a ton of phones with this and other services over the years. What I have found is that sometimes I need to add dun to the APN type field for hotspot to work. So far I have been unable to figure of why this is sometimes needed. It is not hardware specific or carrier specific. I have a phone that needs it when using this service but not Fido. I dug up an old thread where I mentioned this odd behavior.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Tethering-on-Umdigi-Phones/td-p/486021

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:32:59 GMT

i use less than 2GB per month. usually less than 1GB

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:35:20 GMT

reboot, no effect.

APN was double checked asking the Ai, Simon? on here

Re: Add-On > 200mb/5$ > data unusable

softech — Tue, 29 Nov 2022 04:38:02 GMT

@jjnk88 the SIMON does not give you the full APN entries

did you chexk what @will13am suggested above about the APN type??

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:38:23 GMT

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:40:39 GMT

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:41:35 GMT

APN does its own auto-config... BB got something right lol

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:44:21 GMT

Thanks! For all of you jumping in to try and help 😁

I think ill just ask for a refund.

Re: Add-On > 200mb/5$ > data unusable

softech — Tue, 29 Nov 2022 04:51:29 GMT

@jjnk88 it could be BB Passport issue, Try Bluetooth tethering instead

From other BB ownwe wirh BB10::

I h this problem where it worked only for some devices and not for others. I could Hotspot my Passport for my kids so they could have Internet on their iphones but not on my android tablets (Nvidia Shield and Acer iconia 500). It did work for a galaxy phone also. I decided to just use bluetooth tethering and that solved my problems.

another one

In a search I found other BlackBerry owners in my country have experienced the same issue and they had related the issue to 10.3.2. How can OS version act differently in different regions? I have PP SE SQW 100-4

Re: Add-On > 200mb/5$ > data unusable

softech — Tue, 29 Nov 2022 04:48:37 GMT

> APN does its own auto-config... BB got something right lol

@jjnk88

APN has more entries than just that one line

It looks like a BB10 issue, you might need to look further into Crackberry forum

We have a z10 expert here, maybe he can help....

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:50:18 GMT

"Internet Tethering" < didnt work

Re: Add-On > 200mb/5$ > data unusable

jjnk88 — Tue, 29 Nov 2022 04:58:58 GMT

the regular HotSpot was working fine... until i ran out of regular data on my plan.

this only became an issue when it switched over to the Add-On 200mb.

submitted a ticket, will figure out that 5$ refund... lol...

Re: Add-On > 200mb/5$ > data unusable

texwood — Tue, 29 Nov 2022 05:34:07 GMT

@jjnk88 wrote:
alsooo; plz dont just tell me to get a new phone HAHAHA

Yes I will need to tell you to get a new phone, because your phone is a Blackberry 10 device, and Blackberry has decommissioned their service. That Blackberry/internal server error is the telling sign that the corresponding BB service was disabled.

What services will be terminated and what will be impacted?

At the time of termination of services, devices running BlackBerry 7.1 OS and earlier software, BlackBerry 10 software, and BlackBerry PlayBook OS 2.1 and earlier software through either carrier or Wi-Fi connections will no longer reliably function. These devices will lack the ability to receive over the air provisioning updates and as such, this functionality will no longer be expected to reliably function, including for data, phone calls, SMS and 9-1-1 functionality. Applications (BlackBerry Link, BlackBerry Desktop Manager, and BlackBerry Blend) will also have limited functionality.

Details:

https://www.blackberry.com/us/en/support/devices/end-of-life