topic Re: 1gb plan in Get Support

1gb plan

szeleschuk — Tue, 29 Nov 2022 04:14:12 GMT

When i signed up for public there was a promo 1gb with 2gb bonus. I am looking at my plan and it only shows 1gb .

THanks

Re: 1gb plan

hairbag1 — Tue, 29 Nov 2022 04:18:11 GMT

Re: 1gb plan

softech — Tue, 29 Nov 2022 04:52:30 GMT

@szeleschuk probably you are still getting the old cached page

Please try to login My Account again using Incognito mode , you should then get the correct usage and plan details

Re: 1gb plan

szeleschuk — Tue, 29 Nov 2022 04:27:25 GMT

will give that a try

Re: 1gb plan

szeleschuk — Tue, 29 Nov 2022 04:32:06 GMT

no still shows only 1024MB and i have already used 898. halfway through my cycle.

data at 3G Speed

• 30-day plan
• Unlimited Canada-wide Talk
• Unlimited International Text

Re: 1gb plan

JK8 — Tue, 29 Nov 2022 04:35:09 GMT

@szeleschuk

Was this the promo?

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-12-months-25-plans/td-p/865661

Re: 1gb plan

softech — Tue, 29 Nov 2022 04:36:27 GMT

@szeleschuk when did you sign up and did you ever see 2GB under My Promotions?

You sure it was a reoccurring 2GB activation bonus and not just last years' Christmas bonus? the Christmas bonus was a one time 2GB bonus only

Re: 1gb plan

szeleschuk — Tue, 29 Nov 2022 04:39:44 GMT

i signed up in Feb. thought it was for 1 full year the bonus.

Re: 1gb plan

szeleschuk — Tue, 29 Nov 2022 04:40:14 GMT

yes i believe so

Re: 1gb plan

JK8 — Tue, 29 Nov 2022 04:43:38 GMT

@szeleschuk

If it was February, then this is the one:

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-12-months/td-p/786763

Re: 1gb plan

szeleschuk — Tue, 29 Nov 2022 04:45:27 GMT

shouldn't i still be getting the 2gb extra ?

Re: 1gb plan

JK8 — Tue, 29 Nov 2022 04:46:38 GMT

@szeleschuk

Contact an agent.

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