topic Re: $40 for 15gb change plan on renewal day in Get Support

$40 for 15gb change plan on renewal day

danvo1991 — Mon, 28 Nov 2022 18:25:44 GMT

Hi,

Found this comment in a post. Just wonder if it's correct.

If I want to get this deal and change my plan to this plan, Do I have to change now or I can choose to change on the next renewal day?

Regards.

Re: $40 for 15gb change plan on renewal day

hTideGnow — Mon, 28 Nov 2022 18:33:56 GMT

HI @danvo1991

I think you should reply to ask them to clarify

this is like an "ongoing" promotion and I believe they have been honouring "change plan on renewal date" even when the promotion is done at the renewal date

Re: $40 for 15gb change plan on renewal day

Yummy — Mon, 28 Nov 2022 18:39:39 GMT

If you asked agent regarding offer you received Today, then most likely he is correct as offer sent today by SMS is for 'Cyber Monday'. As usual PM is not clear regarding offer due date.

But then again, if you log in to your account same offer (15GB) is still available and it has an option to change on renewal.

Re: $40 for 15gb change plan on renewal day

hairbag1 — Mon, 28 Nov 2022 18:38:52 GMT

That's an odd thing for Osvaldo to say since the $40 /15GB plan has been available for a few weeks now.

If you are a current PM customer and want that plan to take effect on your next renewal date, give it a try in serf service area...make sure to save a screen shot of the plan change in case you need it for evidence later on....

Re: $40 for 15gb change plan on renewal day

gpixel — Tue, 29 Nov 2022 04:30:31 GMT

the $40/15gb expired nov.26 12am. it's no longer available

Re: $40 for 15gb change plan on renewal day

aomo53 — Tue, 29 Nov 2022 19:42:34 GMT

Was having the same issue, just tried "change plan now" instead of "change on renewal date", and it applied the code and made the change immediately.
Since my plan renews on the 8th, when I tried applying the Cyber Monday offer that ends tonight, it had me in a never ending loading loop.

Looks like promo codes can't be carried over to renewal dates, if renewal dates fall outside the promo code validity.

Re: $40 for 15gb change plan on renewal day

dabr — Tue, 29 Nov 2022 22:54:27 GMT

@gpixel Just checked, that plan is still available in self serve along with the $45/20GB and also the $55/20GB can still be discounted to $35 with the code until 11.59PM ET tonight.

Re: $40 for 15gb change plan on renewal day

dabr — Tue, 29 Nov 2022 22:56:34 GMT

@aomo53 According to a post from PM Community Manager the code should be valid even for scheduled changes: https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-plan-to-35-20GB/m-p/912134#M624747

Re: $40 for 15gb change plan on renewal day

Community_QA — Wed, 30 Nov 2022 02:39:37 GMT

@dabr i was reading the link , does J_PM already confirm the code work for existing ?

Re: $40 for 15gb change plan on renewal day

Community_QA — Wed, 30 Nov 2022 02:41:24 GMT

@gpixel wrote:
the $40/15gb expired nov.26 12am. it's no longer available

@gpixel i still see the plan there

Re: $40 for 15gb change plan on renewal day

gpixel — Wed, 30 Nov 2022 03:35:22 GMT

@dabr @Community_QA

maybe I can't see it cause I've already taken the offer...

Re: $40 for 15gb change plan on renewal day

dabr — Wed, 30 Nov 2022 20:27:38 GMT

@gpixel Yes, that would be the reason why you don't see it available. Just checked and all the promo plans are still available in self serve and the 20OFF code is also still working on the $55/20GB, even though yesterday was supposed to be the last day for it.

Re: $40 for 15gb change plan on renewal day

dabr — Wed, 30 Nov 2022 20:43:13 GMT

@Community_QA Yes, the code works in self serve and some customers have successfully already had the discount applied for immediate plan change to this offer. I'm going by my reading of J_PM's post, unless I'm seriously missing something, I would assume the mention of renewal (not new activation) and that the discount should apply in the new plan change is acknowledging that existing customers are eligible too.

J_PM wrote:

In response to brettster99

yesterday

@brettster99 the regardless of renewal or change the discount should be factored into new breakdown. Meaning the discount will apply in the new plan change. This could be a caching issue."