topic Re: Calls Dropped in Get Support

Calls Dropped

sbabcock — Mon, 28 Nov 2022 23:16:50 GMT

Since yesterday, both my Android and my wife's Apple device are experiencing blipping during calls and outright call dropping.

This is occurring in different location (many km apart)

I have reset the network on my phone / tried Airplane mode off and on - no change

Steve

Re: Calls Dropped

computergeek541 — Mon, 28 Nov 2022 23:17:59 GMT

@sbabcock wrote:
Since yesterday, both my Android and my wife's Apple device are experiencing blipping during calls and outright call dropping.

This is occurring in different location (many km apart)

I have reset the network on my phone / tried Airplane mode off and on - no change

I suspect that there could be network maintenance occuring. With stuff such as this, the problems often fix themselves over time.

Re: Calls Dropped

hTideGnow — Mon, 28 Nov 2022 23:18:39 GMT

HI @sbabcock , it could be a network issue in your area

you can try to change the network to 3G Only and check if the calls are better. If it is , leave it there for couple days before you change it back

If nothing work, try also to open ticket with CS agent and ask them to check if there is a known outage or equipment problem in your area:

to open ticket, at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls Dropped

brettster99 — Mon, 28 Nov 2022 23:19:01 GMT

Have you tried to reboot the phone? Sometimes that works. Also are you in the coverage zone? Any potential interference that could be affecting the calls? If all of those are answered, you might need to submit a ticket to Customer support

Re: Calls Dropped

Meow — Mon, 28 Nov 2022 23:20:17 GMT

Most likely short network outages not reported as 'real' outage.

Re: Calls Dropped

sbabcock — Tue, 29 Nov 2022 00:28:39 GMT

Yes - rebooted and the issue is occurring at my home where we've always had good service.

It's also occurring at another location where other people use PM but they're not having a problem

Re: Calls Dropped

sbabcock — Tue, 29 Nov 2022 00:30:02 GMT

I don;t see 3G as a network type on my phone - they're LTE/WCDMA, etc

Re: Calls Dropped

gpixel — Tue, 29 Nov 2022 03:46:29 GMT

@sbabcock

wcdma = 3g

remove and reinstall the sim card while the device is off. if it's not helping I would contact customer support and have them reset the network on their end.

Re: Calls Dropped

sbabcock — Tue, 29 Nov 2022 10:07:36 GMT

I gave this a try and now I'm just having trouble placing a call

Ho do I get Customer service - I seem to end up in the AI

Re: Calls Dropped

gpixel — Tue, 29 Nov 2022 21:21:58 GMT

@sbabcock

if one clicks on the options it provides it will eventually lead to creating a ticket. it's a basic system...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

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