topic Plan change not working in Get Support

Plan change not working

Rodthor92 — Tue, 29 Nov 2022 00:10:32 GMT

A couple months ago I changed my plan to the 20gb 4g speed plan for 55 dollars a month. The plan change never showed up on my account even tho I was getting charged for it. And today I took advantage of the 20 dollars off the same plan with the promo code. And it’s still showing the exact same plan I was on originally which is 8.5gb of data for 50 a month and now there’s a 75 dollar credit on my account. What is happening? I don’t want to miss this deal

Re: Plan change not working

hairbag1 — Tue, 29 Nov 2022 00:13:46 GMT

I was thinking that new offer was only for new customers...but some are saying that PM will honour it for existing as well.

Re: Plan change not working

walker1 — Tue, 29 Nov 2022 00:13:10 GMT

@Rodthor92 Try logging in to your account using a browser in incognito mode and try to.

Your probably looking at old cached information.

If you want the promotion plan for $35 you'll have to change to it today to get it.

Re: Plan change not working

hairbag1 — Tue, 29 Nov 2022 00:41:00 GMT

@Rodthor92...