topic Re: Data sucked dry in Get Support

Data sucked dry

North711 — Tue, 04 Jan 2022 09:57:23 GMT

On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a text message saying I had used 95%, and again at 4:15 am, saying I had now used up 100%.

I have checked my data usage log and I can't see how or why that happened.

I am laid off right now, and am home 95% of the time, using my home wifi. There is no way I have used 5G in 9 days. I don't game, or stream or even watch a lot of videos on my phone. This is so not right!!!

Re: Data sucked dry

hairbag1 — Tue, 14 Dec 2021 18:32:48 GMT

@North711 wrote:
On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a text message saying I had used 95%, and again at 4:15 am, saying I had now used up 100%.
I have checked my data usage log and I can't see how or why that happened.
I am laid off right now, and am home 95% of the time, using my home wifi. There is no way I have used 5G in 9 days. I don't game, or stream or even watch a lot of videos on my phone. This is so not right!!!

You should go in to your settings and shut off / disable data to apps you don't need right now.

If you got the More is Merrier 2gb free data, then that will take over your data needs when your regular plan data runs out.

edit...log in to your account / My Data and Add-ons to see what data is available for your use.

Re: Data sucked dry

Anonymous — Tue, 14 Dec 2021 18:29:42 GMT

@North711

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

Re: Data sucked dry

t_p — Tue, 14 Dec 2021 18:30:12 GMT

@North711 wrote:
On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a text message saying I had used 95%, and again at 4:15 am, saying I had now used up 100%.
I have checked my data usage log and I can't see how or why that happened.
I am laid off right now, and am home 95% of the time, using my home wifi. There is no way I have used 5G in 9 days. I don't game, or stream or even watch a lot of videos on my phone. This is so not right!!!

@North711

What does your data usage log show? Can you post a screenshot?

If it shows no usage from your part, then you'll need to contact CS for investigation:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

After sending the message, watch your community inbox for their reply.

Re: Data sucked dry

Triguy — Tue, 14 Dec 2021 18:31:39 GMT

If you have an iPhone to turn off Wi-Fi assist.

For iPhone:

Go to settings
Click on Cellular
Scroll to the bottom
Turn off WI-FI assist

Re: Data sucked dry

North711 — Wed, 15 Dec 2021 00:13:20 GMT

This is what my data usage log shows

edited by computergeek541: pikctures removed from message

Re: Data sucked dry

t_p — Tue, 14 Dec 2021 19:07:29 GMT

@North711

I don't see any data usage in those screenshots.

You should contact CS via the links I posted above.

Edit: @North711

Did you check your Overview page to see how much data you have left? Or is this field

completely empty?

Re: Data sucked dry

softech — Fri, 24 Dec 2021 19:03:01 GMT

@North711 are you on Android or iPhone?

if Android, you can easily check your usage since Dec 4. Just check the Mobile Data usage. Change the Cycle start date to Dec 4 and it will show you how much data you used and which app was the "killer"

for iOS, you likely cannot easily check backward if you didn't reset the data on the correct day.

But a question for you, do you notice you have some big OS update or App update lately?

Also, login to My Account and check the Usage History and see what it says. You should see last chunk of data showing in these 9 days

[twas google photos app updating ....... Luddite]

Re: Data sucked dry

Yummy — Tue, 14 Dec 2021 19:11:12 GMT

If you keep your phone ON all the time and DATA is enabled, I would not be surprised that background apps are doing what they like the best: connect to Internet and see what is going on!

Check if you have DATA ON. Turn your phone off when you go to bed. Check which app is using your data. Restrict background app usage.

Android: Settings, Connections, Data usage, Mobile data usage.

Re: Data sucked dry

North711 — Tue, 14 Dec 2021 19:13:22 GMT

It was completely empty until I accepted the Xmas bonus offer

Re: Data sucked dry

CountyDownIeUk — Tue, 14 Dec 2021 19:14:18 GMT

1. Keep in mind the OP is using wifi.

2. What kind of phone is the OP using?

3. If OP is laid off.....consider using a less expense plan for the time being.

Re: Data sucked dry

t_p — Tue, 14 Dec 2021 19:20:38 GMT

@North711 wrote:
It was completely empty until I accepted the Xmas bonus offer

@North711

Ok. Definitely check your Usage history since renewal date and if you can't see anything using large amount of data, contact Customer support.

Re: Data sucked dry

softech — Tue, 14 Dec 2021 19:21:53 GMT

@North711 I know you said you are using Wifi, but there must be some reason why Mobile Data was triggered and we are trying to find out here

Are you on Android? can you check from the Mobile Data usage on the phone

If not, at least check what your Usage history shows. It must show there are some big usage in the past 9 days

iOS Wifi Assist or Android's Adaptive Wifi could be the reason, too, but we need to confirm what brand/model you are using

Re: Data sucked dry

North711 — Tue, 14 Dec 2021 19:27:47 GMT

OP is using a Samsung Android. I am using a very cheap plan as it is. That's why I am on Public mobile. My hubby has the same plan, starts the same date, in the same house, Android, and does more video watching than I do, but he still has lots of data.

Re: Data sucked dry

North711 — Tue, 14 Dec 2021 19:30:39 GMT

For some reason, it shows all my data being used, over 4.4GB just after 12:02 am Dec 13th. All at once!! How does that work? I was in bed. Our home wifi was out, due to an outage at the time, but we were watching a DVD instead of using the internet, up until then.

Re: Data sucked dry

softech — Tue, 14 Dec 2021 19:32:12 GMT

@North711 you are on Android, can you check your Mobile Data page on the phone? just make sure you change the cycle start date to Dec 4 and see what it says there. This is a track from the phone level and you can tell exactly if you phone uses the data

Re: Data sucked dry

North711 — Tue, 14 Dec 2021 19:34:11 GMT

It shows Google Photos used 4.5GB of data from December 4 to 13th, so it is now uninstalled

Re: Data sucked dry

t_p — Tue, 14 Dec 2021 19:36:37 GMT

@North711 wrote:
It shows Google Photos used 4.5GB of data from December 4 to 13th, so it is now uninstalled

@North711

So there is the culprit!

Re: Data sucked dry

North711 — Tue, 14 Dec 2021 19:40:37 GMT

Why did it do that, all at once? I have been away from wifi before with the same plan, and never had a problem.

I didn't even use my camera at that time, or my photos, and wasn't uploading or downloading at all.

We have been on Public Mobile for at least a year now, and I don't usually use a lot of data.

Re: Data sucked dry

t_p — Tue, 14 Dec 2021 20:09:10 GMT

@North711 wrote:
Why did it do that, all at once? I have been away from wifi before with the same plan, and never had a problem.
I didn't even use my camera at that time, or my photos, and wasn't uploading or downloading at all.
We have been on Public Mobile for at least a year now, and I don't usually use a lot of data.

@North711

There must be some settings you have set up in the app that allowed it to update or sync the contents. You'll have to figure that out, I'm afraid.