topic Re: Referral never credited. in Get Support

Referral never credited.

johnthq — Mon, 28 Nov 2022 22:09:00 GMT

I activated my mothers new account with my referral code but i see no notice of it being credited to me account yet. I activated her sim over a month ago now. i assumed it wasn't until payment has been processed on her account. Am i missing something?

Re: Referral never credited.

Outdoorsman — Mon, 28 Nov 2022 22:22:56 GMT

@johnthq hi she should have received her 10 dollar credit with in 72 hours and you should've seen your dollar credit almost right away

you need the help of a service rep to find out whats going on

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Referral never credited.

Yummy — Mon, 28 Nov 2022 22:23:32 GMT

Do you see her phone last digits on Your account?

If yes, then you applied referral code correctly and should receive 1 point.

Re: Referral never credited.

robinbpowell — Mon, 28 Nov 2022 22:29:17 GMT

Try incognito mode and sign back in. If she hasn't received her credit maybe the code didn't work properly. The family member needs to contact @CS_Agent and get it fixed. That agent may be able to add the referral status to your account, but you may need to contact them yourself.

Re: Referral never credited.

purewater — Mon, 28 Nov 2022 23:01:57 GMT

Me too, I activated my sisters new account with my referral code since Oct 29, I don't see her number add into my reward account yet and also she don't have $10 credit and her payment has been processed today and charged her $45.20, Why she no $10 credit? Her plan is $40 15GB

Re: Referral never credited.

ottawa — Mon, 28 Nov 2022 23:09:22 GMT

FWIW, I just had to troubleshoot this, no special promos just a straight $10 to the new customer and $1/mo to the old. The agents to whom you were referred above were very helpful (and got us the money). My understanding was to get the $10, the referree (new customer) has to request it. That would be your mother, possibly sitting beside you. The agent who did the $10 also added the $1/mo flag to the referrer's account, but in my case I had to get the referrer to contact them afterwards to get the back months credited (not sure it was worth it for $1, but it was such a pleasant interaction with PM that it was worth it for that alone).

Re: Referral never credited.

johnthq — Mon, 28 Nov 2022 23:22:07 GMT

i am dealing with this thru PM as well thanks for the suggestions everyone.