topic Data all used and just started monthly usage in Get Support

Data all used and just started monthly usage

kbudyk — Mon, 28 Nov 2022 23:08:31 GMT

Today is first day of monthly usage and my account read 10.5G used! What is going on?

Re: Data all used and just started monthly usage

will13am — Mon, 28 Nov 2022 23:09:57 GMT

@kbudyk , you might be seeing a cached web page. Please access your self serve account using incognito mode on the browser.

Re: Data all used and just started monthly usage

Yummy — Mon, 28 Nov 2022 23:13:34 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Data all used and just started monthly usage

brettster99 — Mon, 28 Nov 2022 23:20:16 GMT

You will need to login with Incognito mode to view it accurately