topic Re: I have not received the public card in Get Support

I have not received the public card

Finesse — Mon, 28 Nov 2022 19:52:31 GMT

I bought a public phone card on this website, it has been 20 days, and it still hasn't arrived, and they haven't given me a refund, I want to complain, what should I do?

this is the order number:

Order 314719 confirmed

Order 314720 confirmed

Re: I have not received the public card

JK8 — Mon, 28 Nov 2022 19:56:40 GMT

@Finesse

Contact an agent to see if it has been sent.

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Re: I have not received the public card

hairbag1 — Mon, 28 Nov 2022 20:03:25 GMT

Have a look at this retailer that sells the PM sim cards. If you're in the GTA, they do have local pick-up available.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

I've bought several sims from them and they ship fast...4 days from Toronto to BC Interior.

Re: I have not received the public card

CS_Agent — Mon, 28 Nov 2022 22:49:59 GMT

Hello.

By now your orders should be delivered by now, your SIM cards are delivered inside an envelope without a tracking number.

At the moment you have 2 options:

- I can place a new order (free of charge) but it may take up to 7 business days (+ additional 2 lately it takes longer than usual)

- you buy a SIM card from a store, reach us after you have activated your account, send a picture with the receipt and we will fully refund your purchase

By using the tool bellow you can find the closest store from your location, please call them first to make sure they have a SIM in stock.

https://bit.ly/2JUy1iJ

Waiting for your reply.

Kindly,
Clau- CS agent