topic Re: Number Change Issue in Get Support

Number Change Issue

jasvir81 — Mon, 28 Nov 2022 22:27:02 GMT

I tried to change my service from public mobile to another provider but I was not able to transfer the number as the account was not activated. I need the account to be activated for the number to be transferred.

Re: Number Change Issue

JK8 — Mon, 28 Nov 2022 22:30:30 GMT

@jasvir81

Can you log into self service and activate on the cheapest plan so you can port out. The plan is $15.

Re: Number Change Issue

walker1 — Mon, 28 Nov 2022 22:40:52 GMT

@jasvir81 Sorry to hear that, but you'll have to activate your plan and phone number yourself, from inside your My Account. It's easy.

Re: Number Change Issue

hTideGnow — Mon, 28 Nov 2022 22:48:57 GMT

HI @jasvir81 Only number from Active account can be ported out. The only exception to this rule is that if you are porting into Koodo or Telus (becausel PM/Kodoo/Telus are all the same family)

But if you are porting elsewhere, then no, you have to resume the account for one month

You still have your login to My Account?