topic Re: Charged for new plan, but still have old plan features in Get Support

Charged for new plan, but still have old plan features

zmacns — Mon, 28 Nov 2022 22:20:36 GMT

I am still receiving my 1 gb of 3G data from my $25 plan, but I was just charged for the $40 plan that I switched to, that has 10 gb. Why hasn't my profile updated yet?

Re: Charged for new plan, but still have old plan features

JK8 — Mon, 28 Nov 2022 22:22:36 GMT

@zmacns

log in again but clear your browser cache and history first and then open a new browser window in incognito. You are probably looking at a cached version. Also do you mean 15GB for $40?

Re: Charged for new plan, but still have old plan features

Yummy — Mon, 28 Nov 2022 22:24:20 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Charged for new plan, but still have old plan features

walker1 — Mon, 28 Nov 2022 22:26:17 GMT

@zmacns To see your current account information, try logging into your account using a browser in incognito or private mode first. You'll have better success.

Re: Charged for new plan, but still have old plan features

zmacns — Mon, 28 Nov 2022 23:06:45 GMT

This was my solution