topic Valid number in Get Support

Valid number

Nickilane — Mon, 28 Nov 2022 21:03:24 GMT

When i try to transfer my number , its says enter valid Canadian number. But it is!!

Re: Valid number

softech — Mon, 28 Nov 2022 21:05:50 GMT

@Nickilane were you trying to port from Koodo prepaid service?

or did you try to request porting earlier already? Usually this error is there becasue a previous request to port is still pending

If you have NEVER request porting this number into PM, please pick a temporary phone number first to finish the activation. Once the activation is completed and you confirmed you can make outgoing calls and receiving incoming calls on the temporary number, then please open ticket with PM Support and ask them to help porting your number

Re: Valid number

computergeek541 — Mon, 28 Nov 2022 22:13:04 GMT

@Nickilane wrote:
When i try to transfer my number , its says enter valid Canadian number. But it is!!

Which city is the phone number from? Some phne numbers cannot be transferred to specific carriers.