topic Re: Black Friday Promotion - Changing Plans. in Get Support

Black Friday Promotion - Changing Plans.

GarrettF — Mon, 28 Nov 2022 20:27:13 GMT

Hello, I am an existing public mobile customer. I just edited my plan to take advantage of the "20OFFMONTHLY" black Friday sale. This is where I save 20 dollars off the 55 dollars for the 20GB plan. This plan is supposed to take effect at renewal. But my account dashboard says it will cost 55 dollars and I don't see the discount. I want to make sure that the promotion went through.

Even though I don't see the promotion is the promotion still activated?

Re: Black Friday Promotion - Changing Plans.

JK8 — Mon, 28 Nov 2022 20:33:47 GMT

@GarrettF

Look through the community and you will see many discussions about this plan at renewal.

Re: Black Friday Promotion - Changing Plans.

GarrettF — Mon, 28 Nov 2022 20:37:20 GMT

Seems to be some confusion. So has it been confirmed that existing customers will be able to take advantage of this plan?

Re: Black Friday Promotion - Changing Plans.

brettster99 — Mon, 28 Nov 2022 20:45:22 GMT

Only known, with change now. Been customer of PM for 4 years

Re: Black Friday Promotion - Changing Plans.

JK8 — Mon, 28 Nov 2022 20:46:21 GMT

@GarrettF wrote:
Seems to be some confusion. So has it been confirmed that existing customers will be able to take advantage of this plan?

Yes, some confusion. You can always contact an agent to see what they have to say.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Re: Black Friday Promotion - Changing Plans.

littlerain2022 — Tue, 29 Nov 2022 16:37:09 GMT

you have to change plan immediately not on renewal date, I just did, it works.