topic Re: Account number in Get Support

Account number

Michael21 — Mon, 28 Nov 2022 17:45:42 GMT

Please how can I get my account no. Forgotten the email I used to registered before

Re: Account number

Outdoorsman — Mon, 28 Nov 2022 17:50:00 GMT

Hi you will need to change/reset account email

with the help of a service rep ,then you can sign into your account and go to profile to find account number if simon won't work for you use option 2

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Account number

hycm53 — Mon, 28 Nov 2022 17:54:25 GMT

@Michael21 wrote:
Please how can I get my account no. Forgotten the email I used to registered before

Since you forgot your email, you need to contact PM customer service for help from here

Re: Account number

Meow — Mon, 28 Nov 2022 17:58:51 GMT

Contact agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Account number

Tsawwassen — Mon, 28 Nov 2022 18:21:00 GMT

It most likely is the same email you used to register your community account - Click on your icon at the top right ---> click on settings and it should be there.

Re: Account number

Michael21 — Mon, 28 Nov 2022 21:42:03 GMT

Please how can I see the existing private message thread I have with Customer Support Agents Team to let them know that’s have verified your identity.

Re: Account no

will13am — Mon, 28 Nov 2022 23:06:26 GMT

@Michael21 , all your interactions with the CSAs are found in the private message inbox and outbox. Use the mail symbol on the upper right corner of this web page.