topic Re: Plan updates in Get Support

Plan updates

Jencoug — Mon, 28 Nov 2022 17:29:13 GMT

I updated my plan to the 15gb 4g speed and it was to take effect on Nov 21. I looked at my plan today and I am still on 5gb 3 g speed.

I have a conformation and took a photo of it. How do I get this corrected?

Re: Plan updates

hTideGnow — Mon, 28 Nov 2022 17:30:45 GMT

HI @Jencoug it is a cache problem and you are reading old cached page

Please try clear cache first, then relaunnch browser and re-login My Account for the correct plan info

or use Private or Incognito mode to login My Account

Re: Plan updates

husdaman — Mon, 28 Nov 2022 17:32:24 GMT

You need to clear your public cookies.

Re: Plan updates

Outdoorsman — Mon, 28 Nov 2022 17:32:30 GMT

@Jencoug hi you may be seeing a cached/old version in your account use the refresh spinner if that doesn't work try a different browser in private or incognito mode and sign back in to see if it updates

Re: Plan updates

Meow — Mon, 28 Nov 2022 17:59:29 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.