topic Re: Plans in Get Support

Plans

Zx1 — Mon, 28 Nov 2022 17:16:37 GMT

I need help , can’t even post a question, labels and such?

Re: Plans

hTideGnow — Mon, 28 Nov 2022 17:20:36 GMT

you are in the right place. You can post your question here and we can try to help

if you need formal help from PM CS agent, please open ticket at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plans

Tsawwassen — Mon, 28 Nov 2022 17:23:32 GMT

Not sure what you mean because you just posted the subject post.

Re: Plans

Zx1 — Mon, 28 Nov 2022 17:33:50 GMT

Hello? I need help changing my plan to an offer I was given 15 G at 4G speed for $40 - is this a live individual?

Re: Plans

Tawny — Mon, 28 Nov 2022 18:30:06 GMT

Hi @Zx1

This is the Community Forum where other customers can offer advice. To change your plan, login to your account, click Plans, click 4G, and scroll through the plans until you find the one you want. Select "change on renewal" so that you don't lose the remaining days you've already paid for on your current plan.