topic Re: New plan not activated in Get Support

New plan not activated

Gabemelanson — Mon, 28 Nov 2022 15:07:46 GMT

i opted for the 15gig data plan at 40$ a month. But it shows I am still on the old plan

help

thx

gilles

Re: New plan not activated

JK8 — Mon, 28 Nov 2022 15:11:32 GMT

@Gabemelanson

Log into self service but clear your browser cache and history and then open a new browser window in incognito.

Re: New plan not activated

softech — Mon, 28 Nov 2022 15:12:11 GMT

@Gabemelanson very likely just a browser cache issue.

Please login using Incognito mode again and it should show you the correct plan

Re: New plan not activated

Tsawwassen — Mon, 28 Nov 2022 15:12:21 GMT

think that you can activate your new plan immediately—-

when one switches plans they do have the option of the new plan starting immediately or at the next renewal date.

Re: New plan not activated

Meow — Mon, 28 Nov 2022 15:12:33 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: New plan not activated

Gabemelanson — Mon, 28 Nov 2022 15:32:30 GMT

Still a no go. Still on old plan. Renewed today under old plan

Re: New plan not activated

SweeneyRG — Mon, 28 Nov 2022 15:43:12 GMT

If your still not satisfied, and want to be 100%, try reaching out to one of the Team members or moderators. They should be able to help you confirm. IM switching to this plan in a few days, so ill no doubt be doing the same thing you are lol.

Re: New plan not activated

Gabemelanson — Mon, 28 Nov 2022 15:53:59 GMT

Still on old plan. But date is updated

Re: New plan not activated

Gabemelanson — Mon, 28 Nov 2022 15:54:34 GMT

And it says I used 3.6 gig already. System is messed up

Re: New plan not activated

dust2dust — Mon, 28 Nov 2022 16:04:23 GMT

Did you reply to the text offer? It was a great idea but I haven't heard that it worked for anyone. So just set it up manually for your next renewal.

Click on any little spinner refresh icons to see updated information.