topic Re: Updating payment screen in Get Support

Updating payment screen

nfarley36 — Mon, 28 Nov 2022 11:55:44 GMT

Does anyone know how I can get my payment screen to reflect my actual monthly statement. Since changing from a $25 to a $40 plan, my payment page still reflects my old information. I tried refreshing and clearing my cache but none of these work. My credit card shows the correct amount withdrawn, it's just this page that doesn't seem to want to update. The change was made on November 20th if that helps.

Re: Updating payment screen

hycm53 — Mon, 28 Nov 2022 12:04:19 GMT

@nfarley36 wrote:
Does anyone know how I can get my payment screen to reflect my actual monthly statement. Since changing from a $25 to a $40 plan, my payment page still reflects my old information. I tried refreshing and clearing my cache but none of these work. My credit card shows the correct amount withdrawn, it's just this page that doesn't seem to want to update. The change was made on November 20th if that helps.

Did you try using private mode or incognito mode ?

Re: Updating payment screen

HALIMACS — Mon, 28 Nov 2022 13:12:54 GMT

@nfarley36

Just to be clear, your credit card shows a settled charge of the new plan amount, yet your self-serve screen still displays the old plan details under your "plan and add-ons" section?

Check under that tab from the selection on the left, then tap the little refresher icons on the page as you may be viewing a cached version of the site.