topic Re: unlock my device in Get Support

unlock my device

lomashu — Sun, 27 Nov 2022 19:44:56 GMT

hi team

please unlock my device currently locked with public mobile

iphone 7

imei number

Re: unlock my device

Outdoorsman — Sun, 27 Nov 2022 19:14:30 GMT

@lomashu hi if locked to another provider you need to contact them,if you sim locked your phone follow this link https://urlshortner.tiia.ai/Oyn1L6

Re: unlock my device

lomashu — Sun, 27 Nov 2022 19:20:02 GMT

This phone is locked with public mobile as carrier I think . (Sim) .

I am trying to port my existing number to a different provider , so I need to unlock first

Re: unlock my device

Metal1967 — Sun, 27 Nov 2022 19:34:52 GMT

@lomashu Public mobile does not lock phones……….maybe if it’s a stolen pre used phone that they sold to someone.. haven’t heard of this ever happening .. sim lock is a different issue

Re: unlock my device

lomashu — Sun, 27 Nov 2022 19:39:00 GMT

Thanks I just thought I will check before porting to my new carrier thanks

Re: unlock my device

Tsawwassen — Sun, 27 Nov 2022 19:40:01 GMT

Are you sure that it's locked to PM/Telus? If it is then call Telus however it may be locked by another carrier such as Bell or Rogers and in that case you have to just call one of them.

Re: unlock my device

Metal1967 — Sun, 27 Nov 2022 19:41:27 GMT

@lomashu Edit your post.. ( little arrow that faces down) remove your imei.. or it may get black listed.. this is a public forum…

Re: unlock my device

computergeek541 — Sun, 27 Nov 2022 20:20:25 GMT

@Metal1967 wrote:
@lomashu Public mobile does not lock phones……….maybe if it’s a stolen pre used phone that they sold to someone.. haven’t heard of this ever happening .. sim lock is a different issue

The iPhone 7 is from a time that carriers did lock devices, and Telus/Koodo locked devices will appear to be locked to Public Mobile. Public Mobile will unlock these devices.

Re: unlock my device

computergeek541 — Sun, 27 Nov 2022 20:34:02 GMT

@Tsawwassen wrote:
Are you sure that it's locked to PM/Telus? If it is then call Telus however it may be locked by another carrier such as Bell or Rogers and in that case you have to just call one of them.

I'm unsure if @lomashu's iPhone device is already being used at Public Mobile, but if it is, it couldn't be locked to Bell or Rogers. Also, if it is locked to Telus, contacting Telus Mobility isn't necessary. As stated earlier in the thread, Pubilc Mobile can get it unlocked.

Re: unlock my device

lomashu — Sun, 27 Nov 2022 20:30:06 GMT

I am ok now thanks