topic Re: Not receiving pre authorization credit in Get Support

Not receiving pre authorization credit

realzaheer — Sun, 27 Nov 2022 16:07:18 GMT

Hello,

I am under $25 plan and have been preauthorised my account with my credit card ever since I activated the account.

Just noticed that I have never received any $2 credit towards pre authorization payment.

please help what should I do?

Thanks

Re: Not receiving pre authorization credit

Yummy — Sun, 27 Nov 2022 16:08:53 GMT

WHEN did you open account with PM. Any new account after Jan 2022 will not receive autopay credit.

Re: Not receiving pre authorization credit

hairbag1 — Sun, 27 Nov 2022 16:25:25 GMT

@realzaheer...

all new customers after January ~~2023~~ 2022 are on Points program. The $2 Autopay Reward is gone for you.

Here's some reading about the Points program you're getting...

https://www.publicmobile.ca/en/bc/get-help/articles/Public-Points-Rewards

and....

https://www.publicmobile.ca/en/bc/get-help/articles/Public-Points-Catalogue

Re: Not receiving pre authorization credit

Yummy — Sun, 27 Nov 2022 16:17:31 GMT

@hairbag1 wrote:
@realzaheer...
all new customers after January 2023 are on Points program. The $2 Autopay Reward is gone for you.
Here's some reading about the Points program you're getting...
https://www.publicmobile.ca/en/bc/get-help/articles/Public-Points-Rewards
and....
https://www.publicmobile.ca/en/bc/get-help/articles/Public-Points-Catalogue

Your year is incorrect. 😋

Re: Not receiving pre authorization credit

BKNS27 — Sun, 27 Nov 2022 16:35:41 GMT

@realzaheer

As long as you didn’t switch from the old Rewards system to the new Points system. You should get the $2/month credit.

Did you activate your SIM on May 5, 2020?

Contact a CS_Agent to have this corrected unless you opted in for the Points system then you are stuck with it.

Re: Not receiving pre authorization credit

BEER — Sun, 27 Nov 2022 18:47:18 GMT

There is absolutely nothing that you can do if by chance you accidentally clicked on and accepted the switch to the point system. Some members may tell you that you should have read the fine print but in my opinion it's borderline trickery - it also has happened to me. In my case I did contact CS within hours of clicking the accept switch to points but was just basically told too bad.