topic Re: Changing my account email in Get Support

Changing my account email

stevenadam — Sun, 27 Nov 2022 16:38:59 GMT

I want to change an email associated with an account. Originally I opened an account for my son using my email amd now I want to open my wn account with public and would like to use my email.

Re: Changing my account email

Outdoorsman — Mon, 28 Nov 2022 20:27:53 GMT

@stevenadam

Hi to change account email

you need the help of a service rep if simon won't work for you use option 2

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Changing my account email

BKNS27 — Sun, 27 Nov 2022 16:43:23 GMT

@stevenadam

Only a CS_Agent can help you change the email address on your account.

Contact them by create a ticket on SIMon Chatbot or private message them above.

Re: Changing my account email

HALIMACS — Sun, 27 Nov 2022 16:51:35 GMT

@stevenadam

I would recommend doing it this way:

contact CSA and request they change e-mail/username to the e-mail address desired
remove your payment card particulars from the existing account (your son's) IF they are taking on responsibility for payment on a go-forward - if not, ignore this step
use a referral code on the existing account (your son's or someone else you know) for your eventual activation after you've acquired a Public Mobile SIM card through this site, Koodo, TELUS, or Mobile Klinik store
after activating and generating a second service, decide whether you want the community user @stevenadam to be associated with his account or your new account - this is done by ensuring the e-mail address under the My Settings section under your Community avatar (upper right) matches the associated service account e-mail/username

Re: Changing my account email

computergeek541 — Sun, 27 Nov 2022 17:36:43 GMT